Patient Flow Efficiency in Outpatients
Progressing patient experience, improving capacity and demand planning and controlling referrals, DNAs and waiting times
Virtual Clinics in Practice - Modernising Outpatient Services
Engaging your workforce and patients with new technological advances in outpatients to improve patient flow and service efficiency
Introduction to the Tools for Clinical Human Factors
How to reduce error rates, increase team work and enhance a safety culture
Resolving Verbal Complaints
Practical approaches to managing verbal complaints using sound evidence
Welcome to NHS Conferences and NHS Courses for Outpatient Services
The Outpatient Services NHS courses provide unique networking platforms whilst sharing case studies and practical advice from a host of innovative trusts which will enable you to identify new ideas, reassess and reinforce new and current plans to drive forward your Outpatient Services.
With each of our NHS conference taking place across one day only, they provide time out in a productive environment which will equip you with new approaches, motivation and contacts. They will bring you together with Outpatient Service Managers, Transformation Managers and Leads, Directors, Patient Access Managers, Outpatient Leads, Matrons, Sisters, Consultants, Lead Nurses and Nurse Consultants that you can discuss implementable solutions to your challenges and share ideas and innovation.
Featuring in 2017/2018 are:
SBK Healthcare's 'Outpatient Patient Flow' NHS conference is a motivational day which will provide you and your team with the ideal time-out to identify new ideas, reflect, reassess and reinforce your current service delivery plans. This interactive forum will tackle clinic utilisation, waiting list times, DNAs, follow-up management and best use of technology across outpatient departments
'Virtual Clinics' NHS conference will share experience and knowledge from key players for virtual clinics from different trusts across the country. You will learn how to achieve change management, improve staff experience and patient access and ensure effective cost savings across virtual clinics for primary care, long term conditions, acute services and pre-operative assessment. The day will also have presentation on important issues including; the future of virtual clinics, the economic impact of virtual clinics on trusts and important information governance and data protection guidance.
By sharing tools, best practice advice and worked examples, 'Demand and Capacity Modelling for Outpatient Services' will provide you with a unique chance to get on the road to achieving the right capacity for the demands on your service. When Outpatient attendance is rapidly growing and organising the demand is getting more complex this is a well-timed interactive NHS course which will help you to learn how to design and implement an appropriate system within your service.
The third annual 'Outpatient Services 2017' NHS conference and will include brand new speakers on crucial topics for Outpatient Services including DNAs, clinic utilisation, waiting list times, follow-up management and innovative technologies.
By providing insight through a variety of case study based presentations our 'Outpatient Nursing' NHS Course will share the challenges overcome and outcome measures for nursing services provided in outpatients. This day will focus on how nursing services can improve capacity and demand challenges, help to cost save and improve patient flow and efficiency in outpatients.
Each NHS conference is researched directly with potential attendees to identify what should be included and how each topic could be covered. By building in case study, discussion, best practice and interactive time into each programme, the aim is to strengthen NHS professionals’ knowledge and confidence. When you can go back to your workplace with an enhanced understanding and an accurate benchmark of where your service is and where you want to be, we know the event has succeeded.
If you would like to advise or be involved in future Outpatient Service events, please contact firstname.lastname@example.org