Outpatient Services 2017 - Innovation and Transformation
This sixth annual Outpatient Services NHS conference is designed to bring together all those working in Outpatient Departments to be inspired by innovative projects, revolutionary technologies, streamlined services, enhanced workforces and effectively used resources, and leave equipped to future proof your Outpatient Service.
This unique NHS conference will allow you to benchmark your Outpatient Services, gain innovative ideas from others and share your best practice advice with NHS colleagues across the country. This annual conference is the ideal forum to share current challenges and solutions for effective service delivery from across OP services.
Previously described as “key for keeping up-to-date with innovations and changes that various organisations are making”, this annual event focuses on practical guidance to enable tangible change. You will leave this year’s NHS conference ready to:
- Optimise patient flow
- Upskill your outpatient workforce
- Develop effective nurse-led and virtual clinics
- Revitalise your resources
- Tackle new technologies
- Utilise small changes to enhance patient experience
- Create an effective workforce culture
- Benchmark your progress
- Decide if centralisation if right for your service
This NHS conference would be of great benefit to attend as a team to enable you to take time out together in a productive environment and gain a fresh perspective of how you can work collaboratively to progress your outpatient services. Now in its sixth year, this conference is attended by…
- Heads of Outpatient Service and Nursing
- Outpatient Clinical Leads
- Consultants & Directorate Managers for Outpatients
- Clinical Nurse Managers, Lead Nurses, Matrons, Sisters
- Outpatient Transformation, Project, General, Business, Operations, Administration, Service Improvement & Patient Service Managers
Have you considered sponsoring or exhibiting at this day? If you join us in 2017, you will be able to talk directly to this outpatient services audience, build familiarity and take away leads.
If you belong to an association or network that is related to outpatient services, SBK would welcome working with you. We can offer your members or network a discounted rate and a link with your website here.
Please email Nichola.email@example.com for further details
Outpatient Services 2015 was described as “key for keeping up-to-date with innovations and changes that various organisations are making” by one attendee.
View further details and find out how to buy the documentation for Outpatient Services 2016 - Innovative Models Shared
|8.30||Registration, refreshments and networking|
|9.00||Chair’s opening remarks|
Andi Thornton, Outpatients Operation Manager, Cambridge University Hospitals NHS Foundation Trust
SERVICE TRANFORMATION INITATIVES
|9.10||A trail-blazing transformation plan for outpatient services: from idea to implementation|
Shared insights from a service review and what was implemented to enable change
Creating a more streamlined, reliable and effective outpatient service
Outcome measures: impact of operative changes on patient and staff experience, and service efficiency
Lisa Hollins, Executive Director of Transformation and IT, King’s College Hospital NHS Foundation Trust
Louise Molloy, Outpatient Improvement Programme Lead, King's College Hospital NHS Foundation Trust
|9.50||Implementation of a triage system: revolutionising waiting list length and patient experience|
How an effective triage system can reduce waiting list times and face-to-face appointments
Overcoming implementation challenges of goal, need and patient orientated follow-up appointments
Measuring the results of innovative change for patients, staff and outpatient efficiency
|11.00||Improving patient experience and communication: transforming waiting times and patient engagement|
Driving forward patient centred care: bringing back the tea trolley and implementing round table consultations
Measured outcomes for improved patient experience and the impact on outpatient services
Driving forward patient centred care alongside transformative IT, utilisation and capacity projects
Catherine Stuart, Matron, Great Ormond Street Hospital for Children NHS Foundation Trust
Paul Couzens, Service Manager for Outpatients, Great Ormond Street Hospital for Children NHS Foundation Trust
UTILISING TECHNOLOGY EFFICIENTLY
|11.40||Outpatient centralisation: how to successfully achieve it and realise the benefits|
Creating a postive culture, raising the profile of outpatients and improving operational grip
Ensuring accurate auditing of DNAs, ASIs slot utilisation and cancellation rates
Measuring the impact so far on patients and service efficiency and how to continue evolving
Andi Thornton, Outpatients Operation Manager, Cambridge University Hospitals NHS Foundation Trust
|12.20||New electronic solution for outpatient services for improving efficiency |
eOutcomes for outpatients: ensuring the clinical outcomes for a patient is correctly captured for the pateint and electronically for the hospital
Grow your income from outpatient services and collated data effectively
Assessing patient and staff experience and the change in outpatient department behaviour
Representative from Intouch with Health
BEST USE OF RESOURCES
|1.50||Case study: How to set up a virtual outpatient clinic: from idea to implementation|
From development to implementation: practical insight into the action plan, funding and staff engagement
Realistic application of virtual outpatient clinics: can you successfully impact on capacity and demand
Implementing, managing and evaluating change in virtual clinics
Stephen Radley, Consultant Obstetrician and Gynaecologist, Sheffield Teaching Hospitals NHS Foundation Trust
Sarah Bland, Lead Practitioner Pre-Operative Assessment, Sheffield Teaching Hospitals NHS Foundation Trust
|2.30||Progressing and developing a nurse led clinic to improve effectiveness and efficiency|
Fully utilising nursing skills and building the right skill mix to support the service
How to implement saef yet effective clinics: patient and clinician engagement
Outcome measures: patient experience, staff engagement and cost efficiency
Martin Warnette, Head of Nursing, The South West London Elective Orthopaedic Centre
Sarah Langfield, Nurse Consultant, The South West London Elective Orthopaedic Centre
|3.30||Implementing and progressing a focused staff and service development plan for outpatients |
From idea to implementation: developing, delivering and sustaining an effective development plan
Evidenced insight and shared experiences from trust's nursing establishment
Outcome measuring: impact on outpatient culture, service efficiency and patient experience
Debbie Maughan, Matron for Outpatients, University Hospitals Birmingham NHS Foundation Trust
Stella Tura, Senior Sister, Outpatient Department, University Hospitals Birmingham NHS Foundation
|4.10||Transforming the business of outpatients: identifying your resources to manage capacity |
From rooms to staffing: what capacity is needed to meet your demand?
Building additional capacity and ensuring full utilisation of outpatient rooms
Working with the capacity you have: communicating across divisions, call centres and GPs
|4.50||Close of day|
The conference is currently being produced and a full speaker line-up will be available here soon. If you wish to take part, please contact firstname.lastname@example.org
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- Commercial Organisation four or more places (each) £579 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Tuesday 14th November 2017 at Hotel ibis Cambridge Central Station, 2 Station Square, Cambridge CB1 2GA : £110 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email email@example.com with your details:
- Booking contact: Name, job title, department, email, telephone
- Event(s) to reserve for: Title, date
- Delegate details (for each delegate): Name, job title, department, email, telephone
- Organisation details: Name, address
Alternatively you can make a confirmed booking by sending the above information to firstname.lastname@example.org
To modify an existing registration, please contact email@example.com
Hilton Cambridge City Centre
20 Downing St, Cambridge, CB2 3DT, Tel: 01223 464491.
Centrally located, the Hilton Cambridge City Centre hotel is a mile from the train station. On-site parking is available on a first come first served basis (they have 70 spaces) and is charged at £15 per day. There are also over 500 spaces is the Grand Arcade car park.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
Your details will be held on our database to enable us to process your order and so that you can be kept up to date with relevant details of future events. Sometimes they may be made available to external organisations for relevant marketing purposes. If you do not wish to receive such information please write to: Database Manager, SBK (UK) Ltd, 10 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU.
If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.