NHS Private Patient Service Development
Are you looking for ideas to increase your business? By sharing current models from units that have overcome the pitfalls and challenges to drive forward a successful private patient service, you will be able to take away a good understanding of working with PHIN, improving access, growing your market and driving forward financial success.
By working together, individual PPUs will be stronger. This event is a great opportunity, not only to hear from leading presenters, but also meet your NHS Private Patient Manager peers, benchmark your progress and start building your network to help you drive growth in your service.
Find out how different services have developed their PPU model – taking the best of the NHS and the best of the private world, putting time and effort into achieving cultural change, and keeping private patients as a separately managed (non-commissioned) business. Featuring in-depth sharing on:
- How PHIN and NHS PPUs can understand each other and work together
- Effectively running the PPU as a separate business within the confines of a big NHS organisation
- Operational processes for patient flow: balancing NHS vs private patient capacity and demand
- Working with insurance companies: building an effective long-term relationship
- New ideas for improving the wider understanding of the PPU contribution to the NHS
- From invoice to payment: establishing a robust process for effective credit control
- Best practice approaches to keeping the costs down and profit high
- Understanding network agreements: PMI aims, competition and market position
- Building relationships with GPs: impact of going out to surgeries and drop-in sessions
Whether you have an established unit or you don’t have any private facilities and are in the early stages of setting up your PPU, you are all challenged with having a private patient service within an NHS environment. This conference will bring you together with:
- Private Patient Managers, Overseas Visitors Managers and General Managers
- Business Development and Operations, Performance and Planning Leads
- Commercial, Marketing and Communication Managers
- Financial Planning, Contracts, Accounts and Finance Leads
- Clinical Leads, Consultants and Senior Nurses
Have you considered sponsoring or exhibiting at this day? Our events are carefully crafted and through our rigorous research we focus on and address the specific themes and topics that are driving the NHS forward. We pride ourselves on working with you to ensure that we recommend only those events that reflect your target audience and put forward solutions that provide the desired outcomes and results.
If you belong to an association or network that is related to NHS Private Patients Services, SBK would welcome working with you. We can offer your members or network a discounted rate and a link with your website here:
Please email Nichola.firstname.lastname@example.org for further details
Previously held in 2013, 2014 and 2015, this interactive forum has been described as a “Fantastic conference”, “Very informative” and “An eye opener” featuring “Inspiring ideas”, and “A real help in learning how to develop”. 2018 will focus on increasing NHS Private Patient Service business.
View further details and find out how to buy the documentation for Benchmarking your NHS Private Patient Service
|8.30||Registration and refreshments|
|9.00||Chair’s opening remarks|
Sue Searle, General Manager, Derby Private Health
|9.10||Working with PHIN to demonstrate quality and meet CMA legal obligations|
How the CMA legislation works: insight into the non-compliance decisions
Implementing PROMs: importance and impact of sharing data on activity, outcome and quality
Going forward: how PHIN and NHS PPUs can understand each other and work together
Q&A with the Private Healthcare Information Network
Jonathan Finney, Member Services Director, Private Healthcare Information Network
PPU in an NHS organisation
|9.40||Breaking down the barriers to increase private activity in the Royal Bournemouth|
Effectively running the PPU as a separate business within the confines of a big NHS organisation
Achieving cultural change and impacting on perceptions of private patient activity
Different approaches and solutions shared: theatre time; indemnity; utilising junior doctors
Mandy Simpson, Head of Operations and Quality, Bournemouth Private Clinic
|10.40||How the Royal Devon and Exeter has developed their Private Patient model|
Where to start when setting up the team: the importance of knowing your business
Managing the business: how to improve income generation
Building the business: how to expand and achieve organisational support
Anne Bishop, Private Healthcare Business Manager, Royal Devon and Exeter NHS Foundation Trust
|11.20||Establishing good relationships: Successful structuring to achieve effective support|
Insight into the legal frameworks, funding, infrastructure and approach to achieving buy in
Building strong consultant partnerships: working outside of NHS contracts
Working with insurance companies: building an effective long-term relationship
John F. Coyne, Managing Director, SWFT Clinical Services Limited
|12.00||DISCUSSION How to achieve cultural change: ideas for improving wider understanding of the PPU contribution|
There is a myriad of politics and appropriateness surrounding private patients in NHS beds. Find out how different PPUs are tackling this challenge to improve understanding with effective internal communication.
Growing your market
|1.30||Insight into insurance company business needs: relationship building advice to NNS PPUs|
Understanding network agreements: aims, competition and market position
How an NNS PPU can set up good working practices: what is a PMI looking for?
Insightful advice on how to grow your PPU and work effectively with medical insurers
What is a PMI looking for? Q&A with the Private Medical Insurers
Doug Wright, Medical Director, Aviva Health
James Sherwood, Director of Health and Benefits Management, Bupa UK
Dr Ali Hasan, Clinical Operations Director, Vitality UK
|2.50||Increasing GP referrals: insight into the development of a directory of services to all GPs|
How to work with your GPs: importance of departmental referrals vs individual consultants
Developing an effective website: how patients interact and initiate private care
Building relationships with GPs: impact of going out to surgeries and drop-in sessions
Sue Searle, General Manager, Derby Private Health
Driving forward financial success
|3.30||Operational strategy insight: how to overcome the challenges and enable growth|
Changing attitudes: integrating clinical excellence and business management
Tackling contract and capacity issues: improving access for your private patients
Keeping a strong hold on the finances: insight into how costs are managed
|4.10||DISCUSSION How to run your PPU as a business within the confines of an NHS organisation|
A good PPU takes the best of the NHS and the best of the private world, to become the place of choice. This discussion is an opportunity for you to bring your challenges and achievements to the table and find out what other PPUs from across the country are doing.
|4.30||Close of day|
By walking through the insights and experiences of both bigger and smaller trusts – from London to the regions, this conference will explore what works in other services and how to use their ideas to develop your PPU. Hear from:
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- Commercial Organisation four or more places (each) £579 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Holiday Inn Birmingham City Centre, Smallbrook Queensway, Birmingham, B5 4EW : £92 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email email@example.com with your details:
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Alternatively you can make a confirmed booking by sending the above information to firstname.lastname@example.org
To modify an existing registration, please contact email@example.com
Birmingham City Football Club
Saint Andrews Stadium, Cattell Road, Birmingham, West Midlands, B9 4RL, Tel: 0344 557 1875.
Birmingham City Football Club is located a mile and a half from Birmingham City Centre and is easily accessible from all major road routes and motorway networks. Click on the link below to view a map. Alternatively you can click through to Google Maps to get step by step instructions.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
Your details will be held on our database to enable us to process your order and so that you can be kept up to date with relevant details of future events. Sometimes they may be made available to external organisations for relevant marketing purposes. If you do not wish to receive such information please write to: Database Manager, SBK (UK) Ltd, 10 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU.
If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.