Future Proofing your Outpatient Service
This seventh annual Outpatient Services NHS conference has a new focus which will ensure that you can discover what next steps your colleagues from across the NHS are taking to future proof their services. You will be inspired by innovative projects and will leave the day with an action plan for achieving efficiency, progressing utilisation and transforming patient pathways.
This NHS conference will focus on digital solutions for progressing patient care. You will hear new ideas from colleagues coming to together from across the country and will have the opportunity to discuss the feasibility of incorporating them into the day to day running of your outpatient services.
Previously described as “inspiring” and “a great national level networking opportunity with like-minded people”, this years’ annual event will focus on modernising and digitalising your outpatient service. You will leave the day ready to fully future proof your service.
- Achieve digital efficiency
- Go paperless
- Tackle new technologies
- Engage your workforce in online technologies
- Develop effective nurse-led clinics
- Revitalise your referral processes
- Optimise virtual clinics
- Utilise small changes to enhance patient experience
- Implement effective change management
- Benchmark your progress
Now in its seventh year, attendees have included:
- Heads of Outpatient Service and Nursing
- Outpatient Clinical Leads
- Consultants & Directorate Managers for Outpatients
- Clinical Nurse Managers, Lead Nurses, Matrons, Sisters
- Outpatient Transformation, Project, General, Business, Operations, Administration, Service Improvement & Patient Service Managers
Have you considered sponsoring or exhibiting at this day? Our events are carefully crafted and through our rigorous research we focus on and address the specific themes and topics that are driving the NHS forward. We pride ourselves on working with you to ensure that we recommend only those events that reflect your target audience and put forward solutions that provide the desired outcomes and results. Please view our exhibition page or contact firstname.lastname@example.org for further details.
If you belong to an association or network that is related to Outpatients, SBK would welcome working with you. We could promote you and the work that you do in return for some promotion of our events, offer your members or network a discounted rate and a link with your website here:
Please email Nichola.email@example.com for further details
Patient Flow Efficiency in Outpatients which took place in Leeds in March 2018, was described as “a really interesting event with some great initiatives and I particularly enjoyed the digital elements” and “a great networking event. I learned how others run their service plus solutions to common issues”
View further details and find out how to buy the documentation for Patient Flow Efficiency in Outpatients
Take the next steps to modernising and digitalising your service
|8.45||Registration, refreshments and networking|
|9.30||Chair’s opening remarks|
|Achieving Digital Efficiency|
|9.40||Case study: How one trust went paperless and how e-referrals now work in practice|
Implementing E-RS across all specialities: challenges and solutions discovered
Working as an MDT with GPs and CCGs to ensure a smooth process
Measuring the impact of the switch on utilisation, waiting times and patient flow
|10.10||Managing the switch and achieving a smooth transition to paperless outpatients |
Taking the next steps towards the paper switch off: lessons learnt and implementable advice
Overcoming the common barriers to going paperless
Realising the benefits: reduced DNAs, more appropriate referrals and enhanced patient experience
|Progressing Clinic Utilisation|
|11.10||Case study: Utilising technology to conduct efficient room booking processes for outpatients |
Evidenced insight into a booking system that is fully developed: did it improve clinic utilisation?
Developing your processes to ensure an effective online booking system
Outcome measures: patients overall experience and impact on clinic utilisation
Rachel Roberts, Matron, Calderdale and Huddersfield NHS Trust
|11.40||Improving clinic utilisation through group outpatient appointments: experienced insight and practical advice |
Case study example: how group clinics can be set up and how they are run on a day to day basis
Overcoming the challenges for group outpatient clinics: engagement, facilities and feasibility
Measuring the success of group outpatient clinics on patient experience and utilisation
|Implementing digital innovations|
|12.10||Supporting the increasing digitalisation of services for patients|
Shared innovations supporting evidenced outcomes and implementation strategies
Enhancing the processes to improve outpatients and the total patient experience
A look to the future: what’s next and how will it continue to support and develop services for patients?
InTouch with Health
|12.30||Question, answer and discussion session with the morning speakers|
|Transforming patient pathways|
|1.50||Case study: Practicalities of implementing ‘patient initiated follow up’ appointments |
From idea to implementation: experienced insight into making the change to PIFU
Practical insight into engagement from staff and patients and predicting appointment numbers
Experiences of staff and patients and measuring reduction in appointment numbers?
Helen Manderville, Gynaecology and Oncology Clinical Nurse Specialist, Gateshead Health NHS Foundation Trust
|2.20||Case study: How to set up a virtual outpatient clinic: from idea to implementation |
From development to implementation: practical insight into the action plan, funding and staff engagement
Realistic application of virtual outpatient clinics: can you successfully impact on capacity and demand?
Implementing, managing and evaluating outcomes of virtual clinics
Paul Jenkins, Consultant Orthopaedic Surgeon, NHS Greater Glasgow and Clyde
|3.10||Progressing and developing a nurse-led clinic to improve effectiveness and efficiency |
Fully utilising nursing skills and building the right skill mix to support the service
How to implement safe yet effective clinics: patient and clinician engagement
Outcome measures: patient experience, staff engagement and cost efficiency
|Taking the next digital steps|
|3.40||Case study: Explore the outcomes of implementing and maintaining electronic patient records|
How to work with an entirely paperless system to improve patient flow in practice
Understanding how a trust has worked towards influencing positive changes of staff culture for online technology
A look to the future: development, expansion and progression of the programme
|4.10||Discussion: How can you support and help the NHS through modernisation in your outpatient service? |
The NHS is focussing on to digital solutions to take the next steps in progressing patient care. This unique session will allow you to hear new ideas from your colleagues, across the country and discuss the feasibility of incorporating them into your outpatient services.
|4.30||Chair’s closing remarks|
|4.40||Close of day|
This day is being produced by Hope Frost. If you are interested in speaking please contact Hope at firstname.lastname@example.org or by calling her on 01732 897788.
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Bed & Breakfast accommodation for Monday 5th November 2018: £110 + VAT (subject to availability. Lower rates may be found by booking directly with on-line accommodation website)
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
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99 Sir Matt Busby Way, Stretford, Manchester, M16 0SZ, Tel: 0161 751 0430.
Car Parking at Hotel Football is complimentary and is on a first come first served basis. Hotel Football car park is located on Trafford Wharf Road, next to the Hilti Offices. If you are using sat nav then please enter the postcode M17 1EX. If you arrive by train, Hotel Football is £8 taxi ride from Manchester Piccadilly train station. Trams operate on a regular basis from Bury (North Manchester), Altrincham (South Manchester), the city centre and Deansgate-castlefield.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
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If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.