Masterclass in Optimising Outpatient Appointments
This unique masterclass will take you step-by-step through the process of identifying where the key blockages are in your appointment system and problem solving to ultimately enable you to optimise your clinic space, address DNAs and lead to reduced bottlenecks. Book your place and take away an action plan applicable to your own service’s circumstances, as well as crucial ‘how to’ guidance on how you can champion change to realise actual improvements to your patient flow.
By combining expert guidance and practical sessions which will draw on all attendees’ knowledge, this one-day masterclass will enable you to map your processes and identify ways to increase efficiency and rework the patient journey.
- Exploring whether you have a problem and where it is: utilising your data and analysing the root causes of blockages and delays
- Introduction to process mapping: reviewing how things currently work and exploring incremental changes that can have a big impact
- Overcoming barriers to change: take a collective approach to the most common obstacles when altering existing processes
- Guidance on project managing: ensuring buy-in, accountability and compliance through a large-scale process change
Leave this interactive workshop able to implement the tools to drive your NHS outpatient service forward. Get to grips with new knowledge and skills and learn how to increase efficiency and optimise appointments by:
- Getting involved in active discussion and group work on reducing empty slots and DNAs
- Identifying how to collect data and use it as a tool for scheduling
- Process mapping to pinpoint blockages and delays
- Sharing ideas on how to overcome barriers to change
- Championing change by focusing on leadership and measuring quality
- Creating an action plan applicable to your service circumstances
This interactive forum will bring you together with Outpatient Leads and Managers, Consultants, Nurse Leads and Service Managers. It will provide a unique opportunity to meet like-minded colleagues, sharing common experiences and best practice advice to drive forward your outpatient improvement plan.
Please email Nichola.email@example.com for further details
View further details and find out how to buy the documentation for Future Proofing your Outpatient Service
Work through your key challenges to improve service performance:
|Measuring Flow, Identifying Blockages and Addressing Waiting Times|
How to identify whether you have a problem: diagnosing problems and where to find them
Getting to grips with data: how to turn data into a real tool for outpatient
Pinpointing where and why blockages occur: root cause vs symptom
|Practical Session: Empty Slots and DNAs|
Better understand why clinic time is getting wasted and where changes can be made
|Process Mapping and Improvement Strategies|
Mapping processes and finding ways to rework the patient journey
Key incremental changes: what can you do today? Small changes with a big impact
Reviewing LEAN as a tool for success: streamlining pathways and processes
Utilising innovation: tools and technologies that can improve booking and patient management
|Practical Session: Overcoming Barriers to Change|
In groups, list and address your most common barriers to change. Whether it is a lack of time or cost considerations, share different experiences and identify how you can overcome your key hurdles
|Championing Change: How to Achieve Real Operational Improvement|
Project managing process change: case study guidance on the ‘next steps’
Changing cultures: how to get buy-in across the board
Leadership for change: ensuring ongoing accountability and compliance
Measuring patient experience to ensure quality is still priority
Creating KPIs as a marker for ongoing improvement
|Practical Session: Create your Own Action Plan|
Take away real applicable strategies for identifying, overcoming and improving on problems within your outpatient pathway
Share practical advice and take away workable solutions applicable to your own services circumstances:
This pricing structure applies across this conference and related events
- NHS or Public Sector for one place £399 + VAT
- NHS or Public Sector for two or three places (each) £299 + VAT
- NHS or Public Sector for four places (each) £279 + VAT
- Commercial Organisation for one place £699 + VAT
- Commercial Organisation two or three places (each) £599 + VAT
- Commercial Organisation four or more places (each) £579 + VAT
Do you really want to attend an event, but can’t see funding being available? SBK Healthcare have put together a page of cost saving tips, travel advice and useful ideas to help you to build your business case. Click here to view the justify your attendance document.
- Bed & Breakfast accommodation for Wednesday 27th March at Holiday Inn Birmingham City Centre, Smallbrook Queensway, Birmingham, B5 4EW : £100 + VAT
Bed and breakfast accommodation is available for this event at a specially discounted rate. Simply tick the dates that you wish to book when making your booking and we will contact you directly for your credit card guarantee details.
We regret that bookings for bed and breakfast accommodation cannot be confirmed without full credit card details. Your credit card will only be charged in the event that the invoice has not been settled one month following the event and only with prior communication.
If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email firstname.lastname@example.org with your details:
- Booking contact: Name, job title, department, email, telephone
- Event(s) to reserve for: Title, date
- Delegate details (for each delegate): Name, job title, department, email, telephone
- Organisation details: Name, address
Alternatively you can make a confirmed booking by sending the above information to email@example.com
To modify an existing registration, please contact firstname.lastname@example.org
De Vere Colmore Gate
5th & 7th Floor Colmore Gate, Bull Street Entrance, Birmingham, B3 2QD, Tel: 0121 222 7895.
De Vere Colmore Gate is a 10 minute walk away from Birmingham New Street Train Station. Alternatively, if you are driving, the nearest parking is the High Street car park, a short walk from Colmore Gate. A day ticket is £4.80 for conference delegates.
Travel is not included in the conference fee. It is the responsibility of each delegate to make their way to the conference venue in adequate time. The conference organisers are not liable for any delays or non-attendance resulting from delayed or suspended transportation.
A full refund of fees will be made only for cancellations received in writing 28 days before the date of the event (less £90 administration charge). Notice of cancellation must be received in writing and submitted by contacting us here. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. You are still entitled to conference documentation in the event of cancellation.
Substitutions & Name Changes
Substitutions for delegates unable to attend after registering are acceptable at any time. To inform us of a name change, please contact us here. It may be necessary for reasons beyond the control of the conference organisers to alter the venue, content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the conference format will not constitute a reason to refund the conference fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certification of Attendance
A certificate for Continuing Professional Development will be given to each participant who completes the course, as a record of your continuing professional training and development.
Registration fees are payable in advance. The fee includes documentation, refreshments and lunch, it does not include travel costs or accommodation. If your fee has not been received prior to the event, delegates without proof of payment will be asked for either a credit card guarantee on the day or to sign a proof of attendance form.
Your details will be held on our database to enable us to process your order and so that you can be kept up to date with relevant details of future events. Sometimes they may be made available to external organisations for relevant marketing purposes. If you do not wish to receive such information please write to: Database Manager, SBK (UK) Ltd, 10 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU.
If you are unable to attend or would like to pick up an additional set of documentation on the day, the event documentation is available for purchase at £89 per set.