This one day seminar is your opportunity to step away from your daily challenges and dedicate a time to think clearly about your capacity and demand concerns and how to tackle these mounting service pressures head on. Arm yourself with the knowledge and tools so when you go back to work, you will be able to speak with authority on the realities of demand management and how you can deliver your service more effectively.
- Measuring demand
- Overcoming capacity crisis
- Ridding your service of unnecessary backlogs
- Managing the pathway from referral
- Working with clinicians
- Applying effective control measures
Many attendees to this event completed an evaluation form, and we are pleased to share with you some of the comments made about this day:
A very invigorating and empowering sessionNorthampton General Hospital NHS Trust
An extremely valuable day – very well informed and experiences speaker who was willing to share ideas freelyRoyal Bournemouth and Christchurch Hospitals NHS Trust
Good speaker – covered a lot, in particular the importance of data and the ways to interpret these to improve servicesBarnet and Chase Farm Hospitals NHS Trust
Excellent, experienced, well informed speakerRoyal Bournemouth and Christchurch Hospitals NHS Trust
Very interesting day – demand and capacity very interestingRoyal Free London NHS Trust
Very relevant and practical information applied to realityRoyal Bournemouth and Christchurch Hospitals NHS Trust
Overall, the experience was really good. In particular the contents covered in this conferenceBarnet and Chase Farm Hospitals NHS Trust
The documentation from Managing Demand in your Orthopaedic Service which took place on 22 April 2015 in London, includes the following presentations:
- Understanding the Theory Behind Demand Management to Target Strategies Effectively - • Accessing the theory behind demand management: application to Orthopaedic • Measuring demand, capacity, activity & backlog: the what, when and how of data collection • Interpreting data: identifying variations in demand and hidden demand • Benchmarking clinical activity: trends of both increases in and insufficient demand
- Application of Demand Control: Strategies to Deliver Instant Impact - • Mapping and analysing the pathway: identify and eliminate bottlenecks • Essential planning and forecasting skills • Redesigning the pathway to match demand and capacity • Smoothing variation in demand to prevent backlogs in your service • Ideas and best practice for staffing and skills mix
- Communication: Across Organisations, Pathways and Specialties - • Analysing referral routes: understanding and managing demand at source • Referral criteria: vetting requests and applying well established guidelines • Raising awareness to get clinicians onside: ideas that can make a difference • Effective processes and discharge to improve patient flow
Conference documentation in both hard and electronic copy is available for purchase at £89 (there is no VAT charge). In addition to being posted a copy, all the documentation is now available to you in electronic format so that you can access the papers and presentations online.
Please email the customer service team or telephone 01732 897788 stating the name and date of the event you would like to purchase documentation for. Payment is required in advance and this can be done by requesting an invoice or immediately using a debit card (which carries no charge) or a credit card (2.7% charge).
On receipt of payment you will be given immediate access to the presentations on-line where they will be in a pdf format. You will also be sent a set of documentation in the post.
Thank you for attending an SBK: Healthcare course. We are pleased to offer you on-line access to the documentation that you received at the event. This is an exclusive benefit for all of the attendees and includes additional and updated documentation.
Please enter your email address and password which is at the front of your documentation pack. The password will also be emailed to you after the event and this is your notification that the documentation is available on-line.
If you are having any difficulty please contact firstname.lastname@example.org or telephone 01732 897788.