By focusing on recent inquiries and identifying the outcomes, this dedicated day will equip you with the tools and insight to comply with CQC requirements and meet patient complaints with understanding. By moving away from timeliness, the course will focus on evidence based communication skills and enable you to address outcomes and quality.
Many attendees to this event completed an evaluation form, and we are pleased to share with you some of the comments made about this day:
One of the best I’ve seen for a whilePublic Health England
Very interesting, gave me good ideas of how I can improve when dealing with complaintsLuton and Dunstable University NHS Foundation NHS Trust
Relevant to my everyday working life and new role as a ward sister. Eye opener- increase my knowledge and ways how to handle complaintsBedford Hospital NHS Trust
Very useful information and tips on managing complaintsBurton Hospitals NHS Foundation Trust
Very worthwhile. I have learnt a lot of new info and revisited things that I knewBedford Hospital NHS Trust
A good range of staff from a wide geographical area, made conference interactive and with a broad range of experiences to learn fromBurton Hospitals NHS Foundation Trust
The documentation from Effective Complaints Handling which took place on 09 February 2016 in Birmingham, includes the following presentations:
- What do we think we know about complaints? -
- What can you change in your organisations complaints process? - The good handling checklist
- Case study examples - what happens when we get it wrong and what happens when we get it right
- Responding to patient complaints - “how do we make you feel?”
- Untangling miscommunication and resolving complaints quickly -
- Written responses - resolving and closing the complaint
Conference documentation in both hard and electronic copy is available for purchase at £89 (there is no VAT charge). In addition to being posted a copy, all the documentation is now available to you in electronic format so that you can access the papers and presentations online.
Please email the customer service team or telephone 01732 897788 stating the name and date of the event you would like to purchase documentation for. Payment is required in advance and this can be done by requesting an invoice or immediately using a debit card (which carries no charge) or a credit card (2.7% charge).
On receipt of payment you will be given immediate access to the presentations on-line where they will be in a pdf format. You will also be sent a set of documentation in the post.
Thank you for attending an SBK: Healthcare course. We are pleased to offer you on-line access to the documentation that you received at the event. This is an exclusive benefit for all of the attendees and includes additional and updated documentation.
Please enter your email address and password which is at the front of your documentation pack. The password will also be emailed to you after the event and this is your notification that the documentation is available on-line.
If you are having any difficulty please contact firstname.lastname@example.org or telephone 01732 897788.