Thu 29 Feb 2024 09:00-15:30
Online Workshop

*** Black Friday Deal *** Book your full price NHS or Public Sector place before Friday 8th December and get one third off! 

Designed for NHS professionals leading oncology nurse-led telephone assessments: this online workshop will provide practical tools, crucial guidance and new skills to ensure safe, competent and timely remote triaging of patients. By delving into interactive and hands-on tasks you will be sure to leave this immersive day having mastered your new skills, ready to implement in your triage process.

You may also be interested in:

Enhance your Oncology Nurse-led Telephone Triage Assessment
Online 5 hours From £266+VAT

Lead your team to deliver optimal telephone triage hotlines: what you will learn

Are you continually striving to improve your management of patients accessing your assessment hotline? Would you benefit from practical, structured and tested guidance that will work in your service? If yes, then this online workshop is for you. Book your place and refocus on:

  • How to become a telephone triage detective
  • Navigating the unknown during your virtual triage consultation
  • Developing your assessment tools and solidifying your triage pathway
  • Assessing and enhancing your current assessment tool
  • Triaging in the dark: improving communication
  • Continuing your teams’ competencies and education

Attend this online NHS oncology workshop from the comfort of your own home

Take away useful techniques and new processes to develop your nurse-led telephone assessment:

  • Evidenced based examples and referrals: providing appropriate triage, referral and sign posting
  • Interactive presentations: formalise your triage hotline and ensure safe, competent assessment
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the workshop with the confidence to make changes
Join, tech support and opportunity to network in breakout rooms
Introduction, instructions and leader’s opening remarks
Ali Hodge, Acute Oncology and Immunotherapy Advanced Clinical Practitioner, University Hospitals Sussex NHS Foundation Trust. Ali will be joined by Steve Bass, Lead Nurse End of Life Care, University Hospitals Sussex NHS Foundation Trust.
How to become a telephone triage detective
  • Determining the difference between nursing versus consultant triaging
  • How to build and develop your triage assessment skills
  • Understanding the complexities around triage and knowing when to investigate further
Interactive discussion: Navigating the unknown during your virtual triage consultation
  • What investigative tools do you use when approaching unfamiliar triaging?
  • When should you go for help to ensure patients are triaged safely?
  • How do you follow the correct referral pathway for your more complex patients?
Opportunity for attendees to share their experiences in meeting rooms, then return to the main conference to feedback with the course leader
Screen break
Interactive discussion feedback: Navigating the unknown during your virtual triage consultation
Developing your assessment tools and solidifying your triage pathway
  • Explore the UKONS risk assessment tool with your hotline
  • Understand why tools are important for competency
  • How to optimise your triage tool to improve appropriateness of care
  • Formalise your referral pathways and building confidence in your decision making
Lunch break
Continue your teams’ competencies and education
  • Guidance for continuing your education and how to ensure sustained competency
  • Regular updates for your clinical practice: build your own CPD portfolio
  • Supporting your team with additional training requirements
Interactive action planning: Assess and enhance your current assessment tool
Bring your triage assessment process along to the workshop and your workshop leader, Ali Hodge, will work with you to hone your tool and ensure you have the best possible practices in place to provide high quality and accurate triage and referral of your patients.
Effective team working in triage
Screen break
Interactive task: Reflecting on your existing communication skills
  • Hone your communication skills and overcome absence of non-verbal cues
  • Ensuring your virtual and telephone assessments are safe and competent
  • Interactive task: Put your new communication skills into practice
Question and answer session
Chair’s closing remarks and close of workshop

Share in first-hand experience

This unique workshop will share practical tools driven by experience and will be brought to life by Ali Hodge. Ali has recently been described as “extremely helpful with her current empathy and understanding of the complexities surrounding triage”. Others who have benefited from her online training wrote; “I really liked Ali's 'real-world' stance on the challenges we all face” and “I love that Ali was so animated, passionate and realistic about what is achievable with current NHS resources”.

Job Title:
Acute Oncology and Immunotherapy Advanced Clinical Practitioner
University Hospitals Sussex NHS Foundation Trust

Ali Hodge is an Advanced Clinical Practitioner in Acute Oncology and Immunotherapy at University Hospitals Sussex. Her role was the first in Acute Oncology and Immunotherapy at University Hospitals Sussex. Her role was created to help develop the acute oncology service, along with the development of an immunotherapy toxicity service and acute oncology assessment unit. The role is varied including patient assessment and management (both inpatients and outpatients), supporting the assessment of Cancer patients in the ambulatory setting and Emergency departments. Supporting the SACT nurses on the telephone triage line, and developing the nurses working areas where cancer patients are managed. 

Ali qualified from Brighton University with a BSc (Hons) European Nursing Studies. It was during her studies that her passion and commitment to cancer care was developed. Ali has 23 years’ experience in cancer care and is an active member of both UKONS and EONS. Her career has included being a matron, lecturer-practitioner and advanced nurse practitioner. 

Ali has presented both nationally and internationally on a variety of subjects, including acute oncology, immunotherapy and career development within this emerging field of nursing. Ali has worked on a number of local and national documents to ensure equality in the provision of support for patient with side effects of their cancer treatment.

Ali’s main area of interest is medical and clinical oncology with a specific interest in the care of patient with side effects from cancer treatment. Ali is passionate about cancer nursing with a focus on advanced practice within cancer nursing. 

Job Title:
Lead Nurse End of Life Care
University Hospitals Sussex NHS Foundation Trust

Pricing Structure

  • *** Black Friday Deal *** £266 + VAT until Friday 8th December
  • £399 + VAT for one NHS or public sector place

You or a colleague can claim the £299+ VAT NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up and coming events.

This course is available for in-house training 

Available as a bespoke workshop to teams of 20+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

This online interactive workshop is ideal for NHS professionals working across Haematology, Acute Oncology, SACT, Immuno-Oncology or other Oncology services, who utilise telephone and virtual assessments. This includes but is not limited to:

  • Lead Nurses, Nurse Consultants, Clinical Nurse Specialists, Matrons and Sisters
  • Medical Managers and Service Managers
  • Practice Educators

Past attendee feedback

If you choose to attend you will be in good company with over 500 NHS professionals taking part in our online oncology events in the past 2 years. Our focussed online forums have received excellent feedback – but don’t take our word for it!

"Thank you for a new set of knowledge provided. It is definitely appreciated"

Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022

"Very informative, great session"

Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022

"Great day, wonderful teaching sessions by Ali & Steve & well organised by Emma. Hope you will produce more sessions, so we can encourage people to attend"

Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022

"Really good day. Well organised. Great speakers, really passionate professionals. Really well delivered topics to support and improve the patient experience alongside promoting staff wellbeing in a demanding service. Great how everyone got involved to enhance the learning experience"

Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022

"I thought this forum was great, there is very little education and support around telephone triage in cancer care so this forum has been really beneficial in building confidence and confirming what we do in our organisation is correct"

Enhance your Oncology Nurse-led Telephone Triage Assessment, October 2022

"I found this very helpful. It confirmed that most of us have the same issues. Nice to hear how others deal with signposting and assessment. It was nice to have confirmation that we are all on the correct track and the importance of using the UKONs tool"

Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022

"Informative presentations and helpful to be able to hear from others taking the course about their experiences"

Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022

"Very interesting and clear explanations. The presentations from Ali and Stephen was excellent."

Enhance your Oncology Nurse-led Telephone Triage Assessment, May 2022

“Excellent. Actually one of the best I've attended. Pitched perfectly and I understood it!”

Recognising and Treating ImmunoOncology (IO) Side Effects, July 2021

“I found it very friendly, and very informative. it was nice to talk to other areas before the presentation started in small groups and learn a bit about how other areas process are for triage and assessment of their patients”

Recognising and Treating ImmunoOncology (IO) Side Effects, July 2021

“Interesting, informative! The online format has meant that more people can attend from a wider geography”

Recognising and Treating ImmunoOncology (IO) Side Effects, July 2021

“It was very informative and great to see what other trusts do”

Recognising and Treating ImmunoOncology (IO) Side Effects, July 2021

"I am so grateful for the knowledge acquired through my first virtual conference. It was very well organised with technical support provided. Speakers were excellent and content was very appropriate and relevant”

Managing Side Effects of Cancer Immunotherapy, December 2020

“Informative, friendly and highly appropriate content. Really exciting day as it felt like networking and being present at a physical conference, so thank you for making it so warm and welcoming”

Managing Side Effects of Cancer Immunotherapy, December 2020

“It was an excellent conference with really interesting sessions. I felt that the virtual aspect went well with support being readily available and helpful”

Managing Side Effects of Cancer Immunotherapy, December 2020

View further comments on SBK Healthcare events on Trust Pilot.

An online forum like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this forum today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this forum and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.