SBK Healthcare

Online forums Professional development

Fri 7 Mar 2025 09:30-15:30

Online Course, 5 CPD Hours

Back by popular demand! Gain practical advice on how to conduct and respond to difficult conversations and arm yourself with the tools to use in real-world situations to help you handle difficult interactions. Boost your understanding of how to better your leadership skills, improve your communication and encourage good behaviours within your team. Take one day out and develop a clear action plan on how to diffuse difficult meetings, resolve conflict and conduct courageous conversations.

“Really good course giving practical help on how to have difficult conversations. Lots of tools to use in real-world situations”

- Barts Health NHS Trust, Managing Difficult Conversations, January 2023

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NHS Leadership Skills: Managing Difficult Conversations

Online 5 CPD hours Early bird: £249+VAT

Back again by popular demand, book onto this proven and trusted training day

Attend this engaging NHS training and equip yourself with evidence-based strategies to promote a respectful workplace. This dedicated online course will build your confidence and show you how to:

Arm yourself with the tools to diffuse tension before it becomes a difficult conversation
Build an action plan to respectfully and productively approach difficult conversations
Prevent destructive thinking patterns and reduce damaging behaviour
Improve your non-verbal communication skills
Conduct an effective assertive conversation
Follow up from difficult conversations to ensure a productive working relationship

How this training will benefit you

Take this unique opportunity to overcome communication barriers and deliver best practice during the ‘tough’ moments. This event will provide you with:

Another event of interest?

This course is available for in-house training

9:30	Registration, technical support and networking opportunity
10:00	Instructions, introductions and opening remarks Rachel James, Learning & OD Business Partner, Royal College of Physicians
10:10	Opening discussion topic: Building trust to enable an effective learning environment
Difficult conversations: what stops us?
10:30	Identifying and overcoming the barriers to courageous conversations Understanding why some conversations are challenging: when is conflict most likely? What stops you from having difficult conversations? Overcoming the logistical and emotional barriers Exploring the impact of avoiding difficult conversations on personal wellbeing and professional performance
11:10	Questions, answers and discussion on the barriers to courageous conversations
11:30	Screen break
Preparing for difficult conversations
11:40	Effective planning to successfully conduct a difficult conversation Beginning with the end in mind: what do you want out of the conversation? Understanding what makes unhelpful feedback during a challenging meeting Evidence based strategies to adopt neutral language to improve outcomes of conversations
12:20	Questions, answers and discussion on conducting difficult conversations
12:40	Lunch break
1:20	Improving your communication skills to successfully lead difficult conversations Adopting the DESC model to structure your difficult conversation How to improve your body language, voice tone and breathing for effective communication Preventing destructive thinking patterns and reducing unhelpful behaviour (transactional analysis)
2:00	Questions, answers and discussion on improving your communication skills
2:20	Screen break
Conversations in practice
2:30	Managing your courageous conversations and rescuing spiralling conversations What is a conversation template and how to put it into action Practical tools to recognise and rescue a spiralling conversation How to follow up from a difficult conversation without fear of reprisals
3:10	Questions, answers and discussion on rescuing spiralling conversations
3:30	Close of workshop

Take a real-world, focused approach with your workshop leader

Described as ‘great’ and ‘a really inspiring trainer with so much knowledge’, benefit from Rachel James wealth of experience to build your confidence and improve your management skills.

Rachel James

Job Title:

Learning & OD Business Partner

Organisation

Royal College of Physicians

Biography

Rachel has been practising yoga on and off for the last 20 years. She says she is still not very bendy and is motivated by making yoga accessible to everyone.

Having initially trained under an Iyengar teacher, three years ago she qualified as a teacher in the seasonal yoga school. Seasonal yoga is informed by xigong, the Chinese five elements system, and the energy of the season.

Rachel lives in Hertfordshire with her partner and their two children. Her other job is the learning and culture lead for the Royal College of Physicians.

Pricing Structure

Extend your training and book onto our partnered events, ‘Advanced Communication Skills CPD Training and ‘Compassionate and Supportive Leadership Skills:

For group bookings of five or more places, please email our delegate support team or call 01732 897788 for further details

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

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Extend your learning

Expected attendees

Created to enable you, as an NHS professional, to step back, improve your understanding and hone your finer skills. The following is an insight into the job titles of the previous attendees who have benefitted from our professional skills training days:

Past attendee feedback

Back again by popular demand, take a look at what last year’s cohort had to say about the experience, organisation and outcomes of their Managing Difficult Conversations training:

"Really excellent and engaging presenter and useful content”
Devon Partnership NHS Trust, January 2023

"Great experience today, thank you so much"
NHS Greater Glasgow and Clyde, January 2023

"Really excellent and engaging presenter and useful content”
Devon Partnership NHS Trust, January 2023

"Great experience today, thank you so much"
NHS Greater Glasgow and Clyde, January 2023

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

NHS Leadership Skills: Managing Difficult Conversations