Online Workshop

*** Black Friday Deal *** Book your full price NHS or Public Sector place before Friday 8th December and get one third off! 

This is your dedicated training day to unpick the national Recognition Framework and create an actionable plan to improve staff outcomes. Whether you are managing a small team or a whole department, you will leave this interactive course with an understanding of what motivates people to stay and your influence on retention rates and workplace performance. Discuss your challenges with colleagues under the same pressures as you and develop new management skills to instill value into your team.

Other events of interest:

NHS Staff Retention: Delivering the NHSE Recognition Framework
Online 5 hours From £266+VAT

5 hours Continuing Professional Development: what you will learn

This practical day will enable you to understand exactly how you can build a culture of recognition, investigate what makes people feel valued and navigate how to motivate moral actions. Book your place and refocus on:

  • Developing a plan utilising the NHSE Staff Recognition Framework to enhance your management skills
  • Creating a culture of recognition to increase personal wellbeing and organisation growth
  • Practicing the art of delivering appropriate praise
  • Navigating the nuances of giving and receiving feedback to ensure effective recognition
  • Benchmarking your experiences with other managers in the same position
  • The key principles that keep staff engaged and motivated in work
  • Building an actionable and scalable plan to improve retention in your team
  • Striking a balance between where you can and can’t improve influence
  • Empowering yourself to take control and tackle difficult behaviours

Developed with convenience in mind: join this NHS online workshop remotely

Take away useful techniques and new skills to use in your day-to-day role:

  • Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  • Interactive presentations: your concerns addressed with sensitivity and care
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the workshop with the confidence to make changes

This course is available for in-house training

Available as a bespoke workshop to teams of 20+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Join, tech support and opportunity to network in breakout rooms
Instructions, introductions and opening remarks
Rachel James, Learning & OD Business Partner, Royal College of Physicians
Addressing the implications of staff turnover
Exploring why people leave and understanding the impact you are able to have
  • Utilising the Hertzberg and motivation theory for staff retention
  • Evaluating the impact of the circle of concern vs. circle of influence
  • Diving into the impact of the NHS England recognition report
Creating a culture of recognition to promote retention
  • Promoting satisfaction, increased mental health wellbeing and sense of value
  • Increasing engagement and discretionary effort: reducing turnover and sickness
  • Understanding the pyramid of informal and formal recognition methods
Effectively communicating feedback
Valuing and instilling diversity in how you deliver praise
  • How to praise: being timely, giving examples, focus on the impact of praise and understanding what difference it made
Screen break
Incorporating the NHSE Recognition Framework
NHSE Staff recognition framework: Developing your recognition strategy
  • Understanding the 7 principles of recognition
  • How to create a strategy to meet the 7 principles of recognition
Interactive group discussion and self-reflection activity
Morning questions and answers with Rachel James
Lunch time screen break
Understanding how to receive recognition and give positive feedback
  • Understanding the difference and impact between growth and fixed mindsets
  • Evaluating your response to feedback: what makes a psychologically safe conversation?
  • Exploring what qualities do you need to be credible leader
Demystifying compassionate leadership
Understanding the compassionate leadership model
  • How to support leaders to practice compassionate leadership
  • Attending/understanding, empathising and helping your team
  • What are you doing already? How can you build on this?
Questions and answers with Rachel James
Screen break
Building a practical retention strategy
Creating an actionable and scalable plan for staff retention
  • Achieving autonomy
  • Making clear objectives
  • Ensuring that the role is the fit skills
  • Sustaining a positive relationship
  • What you can’t control? Understanding the limits on your sphere of influence
Questions and answers with Rachel James
Interactive group discussion and self-reflection activity
Shared actionable plan and final questions
Final questions and closing remarks

Evaluate the proven factors that affect turnover with your expert leader

Job Title:
Learning & OD Business Partner
Royal College of Physicians

Rachel has over 20 years’ HR/L&OD experience across the public and not-for-profit sectors. Rachel currently heads the Learning & Organisational Development team for the Royal College of Physicians, leading on skills development, cultural transition, wellbeing and belonging. Rachel co-chairs, with the RCP’s president, the strategic Diversity & Inclusion taskforce and under her stewardship the RCP won the ‘best mental health and wellbeing support’ award from Memcom in 2021. Rachel is also an experienced coach and learning specialist, designing and delivering development programmes for staff, managers and leaders. Her particular interest is around developing organisational culture and behaviours to maximise people’s wellbeing, performance and continuous improvement.

Pricing Structure

  • *** Black Friday Deal *** £266 + VAT until Friday 8th December
  • £399 + VAT for one NHS or public sector place

You or a colleague can claim the £299+ VAT NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

This course is available for in-house training 

Available as a bespoke workshop to teams of 20+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Come together with managers from across the country to develop your management style and reflect on your current practices. This includes but is not limited to:

  • NHS teams to attend as either a group or individuals to enhance management approach
  • Service managers, clinical or nurse leads to build your understanding of team qualities

If you have a team that is 20 people or more, you can have a bespoke workshop delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

Created to support NHS teams and individual professional development, this informative workshop joins our portfolio of 2023 professional development events led by Rachel James and have been described as:

"Really excellent and engaging presenter with useful content"

Leadership Skills for Civility and Respect, May 2023

"A great day lead with sensitivity and care"

Leadership Skills for Civility and Respect, May 2023

"It was a really enjoyable training session. Time passed quickly and it had a nice balance between breakout sessions and sessions led by the trainer"

Handling and Responding to Difficult Conversations, January 2023

"Really good course giving practical help on how to have difficult conversations. Lots of tools to use in real-world situations"

Handling and Responding to Difficult Conversations, January 2023

"The training was amazing today. Found it really helpful for myself and as a manger to a lovely team who I care about"

Handling and Responding to Difficult Conversations, January 2023

View further comments on SBK Healthcare events on Trust Pilot.

An online forum like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this forum today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this forum and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.