Improve patient flow, reduce avoidable admissions and build a more sustainable PAU
Come together for online training with PAU leads, consultant paediatricians, senior nurses, ward managers and clinical leads from across the NHS. In this unique setting, you will learn how to strengthen your referral pathways, improve collaboration between ED and PAU, reduce avoidable admissions and support children to return home sooner through more effective discharge planning.
This interactive forum will give you the opportunity to compare how other Paediatric Assessment Units are managing increasing demand, benchmark your referral pathways and staffing models, and share practical approaches to improving patient flow. Take one day out to explore strategies for managing telephone referrals, strengthening communication with primary care and ED, introducing nurse-led discharge and developing Hospital at Home services. You will leave better equipped to manage workforce pressures, demonstrate the value of your PAU and build a safer, more efficient and sustainable service.
How your PAU can work better under pressure
Join your PAU colleagues to compare what is working, hear how other services have approached change and consider what could work in your own unit. Through practical examples and guided discussion, this interactive online forum will support you in managing your pressures:
Interactive online training: share, compare and improve
This interactive online forum will give you the opportunity to step away from day-to-day pressures, compare your practice with colleagues and explore practical ways to improve patient flow, pathways and staffing within your Paediatric Assessment Unit. Throughout the day, you will have the opportunity to:
| 9:00 |
Join, tech support and opportunity to network in your meeting room
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| 9:30 |
Chair’s opening remarks and introductions
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| Improving the pathway into PAU | |
| 9:40 |
Supporting GPs to manage children in the community
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Managing telephone referrals and advice into PAU
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| 10:40 |
Questions and answers with your speakers
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| 11:00 |
Strengthening collaboration between ED and PAU
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| 11:30 |
Questions and answers with your speaker
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| 11:40 |
Interactive discussion: Benchmarking your PAU pathway
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| 12:10 |
Feedback from interactive discussion: Benchmarking your PAU pathway
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| 12:20 |
Lunchtime screen break
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| Getting children home sooner | |
| 12:50 |
Improving PAU flow through nurse-led discharge
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| 1:20 |
Extending care beyond PAU: developing Hospital at Home
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| 1:50 |
Questions and answers with your speakers
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| Building a sustainable PAU | |
| 2:00 |
Getting the staffing model right for your PAU
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| 2:30 |
Questions and answers with your speaker
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| 2:40 |
Screen break
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| 2:50 |
Interactive discussion: Comparing your PAU staffing model
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| 3:10 |
Feedback from interactive discussion: Comparing your PAU staffing model
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| 3:20 |
Demonstrating the value of your PAU service
Dr Nicola Earl, Consultant Paediatrician & Gretchen, Trainee Advanced Clinical Practitioner, Royal Surrey NHS Foundation Trust
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| 3:50 |
Questions and answers with your speakers
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| 4:00 |
Chair’s closing remarks
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| 4:10 |
Close of forum
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Gain practical insight from experienced PAU leads, consultant paediatricians and senior nursing professionals sharing their understanding. This online forum will share how other services are improving referral pathways, patient flow, discharge processes and workforce planning to deliver safer, more efficient and sustainable care.
Consultant Paediatrician
Royal Surrey NHS Foundation Trust
Trainee Advanced Clinical Practitioner
Royal Surrey NHS Foundation Trust
If you would like to give a presentation and share your work or the work of your service at this online forum, we would be delighted to hear from you.
To discuss speaking opportunities please contact:
Discount policy: Only one offer applies per booking
Commercial places are available, please contact Vanessa Jarman for further information
Booking across different events?
If you and/or your colleagues are planning to attend different events, you can still take advantage of the colleague rate or fourth place FREE team offer by combining eligible bookings across events, provided the same pricing structure applies to each event.
If you are booking multiple attendees on one or across different events and would like help arranging your booking, please email our delegate support team or call 01732 897788 for further details.
In-house training
Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
Alternatively you can make a confirmed booking by emailing the above information to the bookings team.
Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.
If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.
Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.
On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.
Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.
Certification of attendance
A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email the SBK Healthcare Team.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing and sent to the SBK Healthcare Team. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Event changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Privacy notice
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Connect with PAU colleagues across the NHS
Building on our previous Paediatric Assessment Unit events, this online forum brings together NHS professionals working across paediatric assessment, urgent and emergency care. Based on attendance at our previous events, this forum is particularly relevant for:
If you have a team that is 25 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.
Our Paediatric Assessment Unit events bring together NHS professionals to share experiences, benchmark their services and explore practical ways to improve patient care. Delegates particularly value the opportunity to network with colleagues from other PAUs, compare different service models and take away ideas they can apply within their own units. Don’t just take our word for it, hear from previous attendees:
Really great information shared and very knowledgeable speakers
Dartford and Gravesham NHS Trust, Benchmark and Enhance Your Paediatric Assessment Unit, February 2026
Good for networking and understanding qualitative differences between PAUs. Good for understanding different challenges and strengths and limitations of different PAU models.
Alder Hey Children’s Hospital, Benchmark and Enhance Your Paediatric Assessment Unit, February 2026
Well organised, related topics and interactive sessions
Darent Valley Hospital, Benchmark and Enhance Your Paediatric Assessment Unit, February 2026
The content was really useful as a PAU we are currently more of a ward and it was good to discuss issues we all seem to have and how people have tackled these”
Birmingham Children’s Hospital PAU, Benchmark and Enhance Your Paediatric Assessment Unit, February 2026
Very insightful, useful discussions and good snippets/ideas to take away
North West Anglia NHS Foundation Trust, Adapting and Developing your Paediatric Assessment Unit, September 2025
Great networking opportunity to find out how other units are run
Royal Bolton Hospital, Adapting and Developing your Paediatric Assessment Unit, September 2025
Very well organised and relevant topics for the course
Doncaster & Bassetlaw Teaching Hospitals, Adapting and Developing your Paediatric Assessment Unit, September 2025
Informative, good opportunity for networking and sharing development ideas to ensure high standards of patient care. Really well set up and organised.
Doncaster and Bassetlaw Teaching Hospitals, Adapting and Developing your Paediatric Assessment Unit, September 2025
View further comments on SBK Healthcare events on Trustpilot.
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These events offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: