NHS Course | Managing Delays in Complex Adult Discharge

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Progress your discharge plans

Identify barriers earlier, clarify responsibilities and know where to seek support

Complex discharge services face many of the same pressures, but your staffing, pathways and local support can differ considerably. This workshop will give you the time to examine how your arrangements compare, discuss persistent difficulties and assess what will work within your own setting. Key learning outcomes include:

Identifying discharge needs early and recognising missed opportunities to act on potential barriers
Turning complex discharge referrals into coordinated plans with clear responsibilities across services
Comparing case management arrangements and the use of digital systems to support shared discharge planning
Progressing plans when services disagree, funding responsibilities cause delays or onward support is unavailable
Using regular reviews and escalation routes to seek support when discharge plans stall
Identifying practical changes from the shared learning and planning your next steps locally

Share and compare

Make connections and identify ideas for your own discharge service

In addition to discovering the practical solutions used at Ipswich Hospital, you will be able to draw on fellow attendees’ experience to tackle your own discharge challenges. By bringing the barriers your team is facing, you will be able to compare what has worked elsewhere and identify the changes you can take forward in your service.

Throughout the day you will have the opportunity to:

Hear directly from an experienced discharge leader about her team’s work, current developments and challenges
Discuss real service concerns with colleagues who understand the pressures of complex adult discharge
Compare how teams divide responsibilities, involve local partners and maintain communication
Ask questions about case management, digital systems, daily reviews and escalation arrangements
Reflect on the shared learning and identify realistic next steps for your service

In-house training

Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please contact:

Sarah Kemm

Production and Partnerships

sarah.kemm@sbk-healthcare.co.uk

9.00	Registration, networking and technical support
9.30	Workshop leader’s introduction Vicky Bazley, Transfer of Care Hub Manager, East Suffolk and North Essex NHS Foundation Trust
Early identification
9.40	Identifying discharge needs and starting conversations early Moving beyond pathway allocation to identify unresolved questions, potential delays and actions needed from admission Starting conversations with patients and families to recognise potential barriers early Exploring how housing, home circumstances and family expectations affect discharge planning
10.10	Questions and answers with Vicky Bazley
10.20	Interactive discussion: Challenging missed opportunities in early discharge planning Where do your board rounds identify concerns without triggering action, and what gets in the way? When patient, family and professional expectations differ, how does your team address this before discharge is imminent? What has helped your service turn early concerns into timely action, and what could others adapt?
10.50	Screen break
Co-ordinated planning
11.00	Turning a complex discharge referral into a co-ordinated plan Establishing the outstanding decisions, assessments and support arrangements needed to progress discharge Clarifying responsibilities across ward, discharge, therapy, community and social care teams Sharing Ipswich’s experience of case management and using Epic to support information access and co-ordination
11.30	Questions and answers with Vicky Bazley
11.40	Interactive discussion: How does your service co-ordinate complex discharge? Do you use a case management model, and how are responsibilities shared? How do ward, therapy and discharge teams work together on practical arrangements and difficult conversations? How do your digital systems support shared discharge planning, and where do information gaps remain?
12.10	Lunch break
Overcoming barriers
12.40	Progressing discharge when services disagree or support is unavailable Addressing gaps between patient needs and available support, including housing issues and care provision Sharing how Ipswich’s agreed pathways and close working with social care help address differing views Exploring how housing colleagues, trusted assessors and care providers contribute when initial plans cannot progress
1.10	Questions and answers with Vicky Bazley
1.20	Interactive discussion: Moving forward when services disagree or plans stall Where do differing views or funding responsibilities delay discharge, and what has helped you reach agreement? How does your team involve partners, patients and families when planned support is unavailable? What partnerships or approaches have helped prevent cases passing between services without progress?
1.50	Screen break
Effective escalation
2.00	Using regular reviews and escalation routes to progress delayed discharges How Ipswich’s daily pathway meetings review assessments, placement searches and next steps Clarifying when wards and discharge teams seek support, and who they approach Exploring how senior partners and contracts colleagues can help when usual options are exhausted
2.30	Questions and answers with Vicky Bazley
2.40	Interactive discussion: How does your team respond when progress slows? How do you review delayed cases and obtain updates from partner services? Who can your team approach when plans stall or suitable placements remain unavailable? What works well in your escalation arrangements, and what could be strengthened?
Your next steps
3.10	Closing reflection: Taking shared learning back to your service Identifying approaches from the day that could help address your local challenges Choosing one practical change to explore with colleagues and partner services Agreeing your next steps and how you will review whether the change helps
3.20	Close of workshop

Your workshop leader

First-hand guidance on complex discharge coordination

Vicky Bazley will lead the day, sharing her team’s experience of early planning, case management, partnership working and escalation. Her presentations will provide a starting point for questions and discussion, giving delegates time to compare their own arrangements and consider what could work locally.

Vicky Bazley

Transfer of Care Hub Manager

East Suffolk and North Essex NHS Foundation Trust

Pricing Structure

£349+VAT early bird rate (£50 off) for each NHS or public sector place when booking on or before Monday 18^th January 2027
£399+VAT full price for one NHS or public sector place for bookings made after Monday 18^th January 2027
Fourth place FREE: team offer when you book 3 places at full price

Discount policy: Only one offer applies per booking

Booking across different events?

If you and/or your colleagues are planning to attend different events, you can still take advantage of the colleague rate or fourth place FREE team offer by combining eligible bookings across events, provided the same pricing structure applies to each event.

If you are booking multiple attendees on one or across different events and would like help arranging your booking, please email our delegate support team or call 01732 897788 for further details.

In-house training

Reservations

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

Booking contact: name, job title, department, email and telephone number
Event(s) to reserve for: title and date
Delegate details (for each delegate): name, job title, department, email and telephone number
Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team.

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the SBK Healthcare Team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing and sent to the SBK Healthcare Team. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

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Who should attend?

Connect with colleagues managing complex adult discharge across the UK

This online workshop is designed for professionals who lead, coordinate or manage complex adult discharge. It will be particularly relevant if your role involves bringing teams together, progressing delayed plans or seeking support when discharge arrangements become difficult.

Designed for:

Transfer of Care Hub Managers
Integrated Discharge Service Managers and Team Leads
Complex Discharge Nurses and Team Leads
Discharge Coordinators and Case Managers
Heads of Nursing for Patient Flow and Integrated Discharge
Patient Flow Managers
Discharge Lead Therapists
Hospital Social Work Team Managers

If you have a team that is 25 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

Valuable discussions and practical ideas for your service

Since 2006, SBK Healthcare has delivered educational workshops and forums for NHS nurses, clinicians and managers across the UK and Ireland. They are valued for their open discussions, opportunities to compare experiences across trusts and practical exploration of complex decisions.

Here is what attendees at other SBK events have said:

“Really interesting and I've learnt a lot. The presenter was engaging and the discussions were pertinent and allowed for us to deep dive into the topics.”

Home First: Advancing the Therapist’s Role in Discharge, October 2026

“Very beneficial, lots of practical tips to utilise daily and good to know that other Health care professionals are having the same issues!”

Compassionate and Supportive Leadership Skills 2026

“It was really informative, good discussions and options to speak and ask questions, really good to get information and understanding of other trusts and their services”

Home First: Advancing the Therapist’s Role in Discharge, October 2026

“Thanks for the chance to step off the hamster wheel and reflect on my practice”

Independent Prescribing: Innovations and Best Practice 2026

“Really enjoyed the day, felt very personal and relevant to those attending the day. Have learnt a lot from this.”

Advanced Communication Skills CPD Training 2025

“Thank you very much for today, I really enjoyed it and have plenty to go away and think about to put into my daily practice at work.”

Home First: Advancing the Therapist’s Role in Discharge, October 2026

View further comments on SBK Healthcare events on Trustpilot