A strategic and transformational healthcare leader with over 23 years in the NHS and over 10 years of senior management experience across both NHS and PPU services. Previously serving as the Private Patient Manager in Harrogate, where I led the successful development of a dedicated private patient unit over three years—enhancing patient experience and expanding service capacity.

Subsequently appointed as Director of Operations at Leeds Teaching Hospitals NHS Trust, overseeing a broad and complex portfolio including Oncology, Abdominal Medicine & Surgery, Trauma Services, Radiology, and Pathology. I played a key role in the integration and relocation of services into a state-of-the-art Central Pathology Unit—driving clinical efficiency and service cohesion.

Now spearheading the transformation of Leeds’ private healthcare model, I am committed to delivering high-quality, sustainable services that generate reinvestment into NHS care—supporting long-term system resilience and improved patient outcomes.

With over ten years of experience in the NHS and a proven track record of delivering value in the commercial sector, Katherine has dedicated her NHS career to delivering results, particularly in cost recovery, overseas visitors, and the private patient’s space.

Her work has focused on improving patient outcomes, maximising cost recovery, and optimising income opportunities by working with NHS Trusts to improve operational processes. Katherine works closely with senior stakeholders from across government organisations and is an active member of HMT cross-government debt group.

Jo is a senior nurse with over 36 years of management experience across the NHS and private sector. She brings extensive expertise in clinical and commercial leadership, operational delivery, and strategic transformation.

She is Head of Nursing at Moorfields Private, a thriving division of Moorfields Eye Hospital NHS Foundation Trust. In this role, Jo is accountable for all aspects of clinical governance, quality, and patient safety, ensuring robust systems that align with Trust-wide governance standards and agendas.

Jo works within a dynamic senior leadership team and plays an active role in continually identifying opportunities to enhance services and maximise income. The division generates a valuable surplus, which is reinvested directly into NHS patient care, education, and research for the benefit of all patients.

As a commercial nurse, Jo has designed, developed, and delivered numerous specialist clinical and private integrated patient services. Alongside this, she has broad experience working within and managing complex clinical services across oncology, neurosciences, neuro-oncology, cardiology and cardiothoracics, and overseas patient programmes.

Jo holds an MSc in Advanced Cancer Nursing Practice and has maintained her professional registration, enabling her to continue clinical practice. She also works nationally as an Independent Healthcare Consultant and Clinical Lead for the Housden Group, contributing her expertise to support service improvement across the independent healthcare sector.

Emma has 23 years of experience within the NHS specialising in Operations, Business Development and Improvement, Project and Programme Management, Recruitment, Team Leadership, People Management and Private Patients. Her extensive background provides a deep understanding of healthcare systems, enabling Emma to lead successful projects and initiatives that drive efficiency and quality across various areas of service delivery. 

Megan leads the Hospital Engagement team who support hospitals in achieving full compliance with their requirements under the CMA Order. Megan has 14 years’ experience in the healthcare sector with a variety of experience across stakeholder engagement, operations, and business development. Megan joined PHIN in 2019 from HCA Healthcare where she led Customer Operations and Business Development functions within the pathology division. Prior to working in the private healthcare sector, Megan studied Nursing in Glasgow.

Chris is the Provider Management Director at Vitality and oversees the commercial, strategic and functional relationships between Vitality and all secondary care providers, he has a total of 7 years with Vitality and over 20 years of experience altogether in private health with prior roles at both Circle and AXA Health.

Matthew is responsible for overseeing a team tasked with managing commercial relationships with several national independent hospital groups and key NHS providers. Key aspects of his role include ensuring that robust contract and tariff negotiations take place in order to ensure policies remain competitive whilst still enabling members to access safe, effective care. He has worked in the PMI industry for 14 years dedicating much of this time to provider management having previously managed the Specialist Relationship and Clinical Coding teams. He also supports the development of novel care pathways via AXA PPP healthcare’s ‘Care Coordination’ and Medical Policy groups and is responsible for establishing new corporate propositions including transgender healthcare and fertility care pathways. 

Matthew has a degree in Biomedical Science (Anatomy) and has worked as a medic for the Royal Air Force Reserves, specialising in aeromedical evacuation, including an operational tour to Afghanistan in 2013 and has previously volunteered in a clinical role for South East Coast Ambulance Service.

Edward is Co-founder and CEO of Pharmacierge, a leading healthtech creating ePrescribing apps for private prescription delivery. After Google EMEA Director, he became CCO at Onfido, and held prior roles at the FT and Goldman Sachs. He studied languages at Cambridge and holds an MBA from IE in Madrid.

Nick has worked in procurement, supplier and contract management for the last 25 years. He worked for Centrica/British Gas for 18 of those years, leading the contracting and commercials for major outsourcing projects, heading up global indirect procurement teams and leading the supply chain for the power business based around the maintenance of gas-fired power stations and windfarms.

Nick has worked with Aviva Health for 7 years, the last 2.5 years in hospital supplier management. In the role as Head of Hospital Management, he is responsible for procurement and contracting with (primarily) national providers outside of London, and the ongoing management of the most material provider relationships.

Jonah Pain is a Senior Customer Account Executive at Streets Heaver Healthcare Computing, with over seven years’ experience across customer support, project delivery, and account management. He plays a central role in supporting NHS and private healthcare organisations in adopting and optimising the industry-leading private patient billing & administrative software solution, Compucare, and its wider ecosystem, helping clients realise tangible operational and clinical benefits. Known for his deep product knowledge and hands-on delivery approach, Jonah works closely with stakeholders to guide complex implementations, drive digital transformation, and ensure Compucare is used to its full potential to support efficient, modern healthcare services.

Rob is an experienced business manager with an extensive background in the UK private healthcare sector, working with mainstream medical insurers and both private clinicians and hospitals. He has a passion for exploiting new technology in the sector and is responsible for the execution of business strategy, sales and marketing strategy for Patient Billing.