Build confidence in difficult conversations with children and young people
Come together with GPs, practice nurses, youth workers and other professionals working with children and young people to explore practical approaches to sensitive and challenging conversations. Join Dr Stephanie Lamb, GP Partner at Herne Hill Group Practice and Clinical Director at The Well Centre, as she shares effective techniques for encouraging young people to open up, asking sensitive questions, overcoming communication barriers and navigating consent.
Book your place to develop your confidence in discussing mental health, self-harm, substance use and relationships with young people. Explore how curious enquiry can help uncover underlying concerns, how to respond when young people are reluctant to engage and how to maintain trust during difficult conversations. Through anonymised case studies and interactive discussions, share experiences, compare approaches with colleagues across the UK and identify practical techniques to take back to your everyday practice.
How to encourage openness, maintain trust and overcome communication barriers
Explore practical approaches to communicating with children and young people, from encouraging open conversations and uncovering underlying concerns to responding to sensitive disclosures and navigating confidentiality. Key learning outcomes include:
Share experiences and put learning into practice
This interactive online workshop offers the unique opportunity to explore challenges around difficult conversations with children and young people, learn from colleagues and develop practical approaches to use in your everyday role. Throughout the day, you will have the opportunity to:
Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please contact:
| 9.00 |
Registration, technical support and networking opportunity
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| 9.30 |
Introduction, instructions and course leader’s opening remarks
Dr Stephanie Lamb, GP Partner, Herne Hill Group Practice and Clinical Director, The Well Centre
|
| Starting the conversation | |
| 9.40 |
Encouraging young people to open up through curious enquiry
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| 10.10 |
Questions and answers with your course leader
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| 10.20 |
Interactive discussion: Sharing approaches to encouraging open conversations
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| 10.40 |
Feedback from interactive discussion: Sharing approaches to encouraging open conversations
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| 10.50 |
Screen break
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| Tackling sensitive subjects | |
| 11.00 |
Building confidence to ask sensitive questions
|
| 11.30 |
Questions and answers with your course leader
|
| 11.40 |
Case study interactive discussion: What would you do?
Stephanie will share anonymised case studies for delegates to discuss, considering:
|
| 12.00 |
Feedback from case study interactive discussion: What would you do?
|
| 12.10 |
Lunch break
|
| Overcoming communication barriers | |
| 12.40 |
Keeping young people engaged in challenging conversations
|
| 1.10 |
Questions and answers with your course leader
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| 1.20 |
Interactive discussion: Sharing strategies for difficult conversations
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| 1.40 |
Feedback from interactive discussion: Sharing strategies for difficult conversations
|
| 1.50 |
Screen break
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| Building trust and supporting decisions | |
| 2.00 |
Navigating consent, confidentiality and parental involvement
|
| 2.30 |
Questions and answers with your course leader
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| 2.40 |
Interactive discussion: Turning learning into action
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| 3.00 |
Feedback from interactive discussion: Turning learning into action
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| 3.10 |
Course leaders’ closing remarks
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| 3.20 |
Close of day
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Stephanie Lamb is a GP Partner at Herne Hill Group Practice and Clinical Director at The Well Centre, with specialist expertise in adolescent health. Through her work with young people, she has extensive practical experience of navigating sensitive conversations around mental health, self-harm, substance use and relationships. Stephanie is passionate about encouraging young people to open up and is currently piloting an approach centred on ‘curious enquiry’, helping professionals ask the questions young people may not volunteer answers to. She brings valuable frontline experience and practical insights to this workshop.
GP Partner and Clinical Director
Herne Hill Group Practice and The Well Centre
Discount policy: Only one offer applies per booking
Booking across different events?
If you and/or your colleagues are planning to attend different events, you can still take advantage of the colleague rate or fourth place FREE team offer by combining eligible bookings across events, provided the same pricing structure applies to each event.
If you are booking multiple attendees on one or across different events and would like help arranging your booking, please email our delegate support team or call 01732 897788 for further details.
Commercial places are available. Please email Vanessa Jarman or call Vanessa on 01732 897788.
In-house training
Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call Sarah on 01732 897788.
You can reserve a no-obligation place whilst you apply for funding
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
Alternatively you can make a confirmed booking by emailing the above information to the bookings team.
Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.
If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.
Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.
On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.
Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.
Certification of attendance
A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email the SBK Healthcare Team.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing and sent to the SBK Healthcare Team. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Event changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
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Bringing together professionals working with children and young people to learn, share and connect
This online workshop is designed for professionals working with children and young people who want to develop their confidence in having sensitive and challenging conversations. This includes, but is not limited to:
SBK Healthcare has delivered a range of paediatric training events, bringing professionals together to share experiences, explore challenges and learn from colleagues across the UK. Previous delegates have particularly valued the interactive discussions, knowledgeable speakers and opportunity to take away ideas to improve their everyday practice. Hear what previous attendees have said:
“This was an extremely informative day that gave me lot to think about to help improve how transition runs within our service. It gave me a lot of good points to think about and how the service could be improved for young people and their families”
Western Health and Social Care Trust, Enhancing Transition Pathways from Paediatric to Adult Services, May 2026
“It was a great session, filled with a diverse variety of speakers, all of which were engaging”
Hope House Children's Hospices, Enhancing Transition Pathways from Paediatric to Adult Services, May 2026
“The content was really useful as a PAU we are currently more of a ward and it was good to discuss issues we all seem to have and how people have tackled these”
Birmingham Children's Hospital PAU, Benchmark and Enhance Your Paediatric Assessment Unit, March 2026
“Very well organised and insightful. Great opportunities to network and share experiences. Was nice to bring in charities to showcase their support for families”
Alder Hey Children's Hospital, Collaborative Approaches to Optimising Outcomes in Children's Continuing Care, January 2026
“Thought provoking content, excellent presentations from extremely knowledgeable speakers. Very well organised”
NHS Greater Manchester ICB (Wigan), Collaborative Approaches to Optimising Outcomes in Children's Continuing Care, January 2026
“Very insightful, useful discussions and good snippets/ideas to take away”
North West Anglia NHS Foundation Trust (Peterborough), Adapting and Developing your Paediatric Assessment Unit, September 2025
“Really beneficial and took some ideas away”
Doncaster and Bassetlaw Teaching Hospitals, Adapting and Developing your Paediatric Assessment Unit, September 2025
“Good to see how people work in different areas, many similarities which is good to see consistency in some areas of planning. Appear to have similar challenges everywhere, was very useful to share ideas. Great opportunity for networking”
Alder Hey Children's Hospital, Best Practice: Paediatric Complex Discharge, March 2025
“Expanded the knowledge I had, triggered thought processes”
Sheffield Teaching Hospitals, Paediatric Complex Needs: MDT Communication Models and Strategies, June 2024
“Really good delivery, was applicable and relevant, clear to understand and interactive – she had lots of clinical knowledge”
Northampton General Hospital, Advanced IV Therapy Training for Children's Community Nurses, April 2024
View further comments on SBK Healthcare events on Trustpilot .
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