Online Course

Created to offer workable solutions to community-based NHS services – this new and innovative capacity and demand modelling tool will enable you to map out clinical capacity and create bespoke but streamlined care pathways. Through case study-based learning, find out how you can practically use the care unit model in your service. Log off with a deeper understanding of the principles of capacity modelling, hear proven examples and gain evidenced understanding which you can apply to your own community services.

Applying Demand and Capacity Modelling to your Community Based Service
Online 5 hours £249+VAT

Lead your team to enhanced capacity management: what you will learn

This study day will provide you with all the elements necessary to create an action plan and start tackling your demand pressures head on:

  • Delve into the principles of demand and capacity
  • Cope with the variations of managing a community-based team
  • Use the care unit modelling theory to enable more efficient service delivery
  • Implement lessons learnt from evidenced outcomes
  • Demonstrate your service pinch points to find new solutions 
  • Improve access to your service 
  • Utilise new tools to improve your demand and capacity

Developed with convenience in mind: join this NHS online course remotely

Take away useful techniques and new processes to manage your demand and optimise your capacity:

  • Evidenced based examples and knowledge implementation: concise tips and implementable tools 
  • Interactive presentations: opportunity to ask critical questions and learn from the lessons of your leading expert 
  • Closed room discussions: benchmark and share your experiences with your fellow attendees 
  • Agreed action plan: leave the course with confidence to make changes to your service

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Join, technical support and instructions
Icebreaker questions: What capacity problems are you trying to solve?
  • What are you trying to achieve for your service?
  • What pressure is your service facing and how do you measure it?
Chair’s opening remarks
Kerry-Jane Keeling, Deputy Divisional Lead, Lincolnshire Community Health Services NHS Trust
From theory into practice
Demonstrating capacity and demand within your service
  • Understanding the principles of capacity modelling
  • Investigating the value of demand and capacity modelling: exploring current models
  • Interrogating the unique challenges of measuring demand in community health services
Questions and answers Kerry-Jane Keeling
Screen break
Creating an adapted capacity and demand pathway
How to use the care unit model: introducing pathways and care units
  • Understanding what patients need and how long individual care incidences can take
  • Patient acuity, patient groups and creating a pathway: identifying the patient group to create individualised and efficient pathways
  • How to input different types of pathways: groups, urgent response, planned care
Questions and answers Kerry- Jane Keeling
Interactive discussion: How do we demonstrate that what we feel, is the reality?
  • Engaging with clinicians to embrace capacity and demand modelling
  • What experiences do you have of time in motion studies?
  • How would you check your pathway assumptions with other teams? Why do you think that this process is important? How would you use national guidance?
Discussion feedback: How do we demonstrate that what we feel, is the reality?
Lunch time screen break
Getting to grips with the modelling tool
How to use care units for managing your capacity and demand effectively: a model demonstration
  • How to capture referral numbers, waiting lists and caseloads
  • How to understand your workforce: head room calculations and staff skills
  • Working through the tool: how to apply care units to meet the needs of your patients
Inputting pathways and interpreting results from your investigation
  • How to interpret your results: using care units at every stage in your service pathway to enable individualised capacity and demand solutions
  • Understanding how to build in MDT, community and admin hours into your care
Questions and answers Kerry- Jane Keeling
Screen break
Interactive activity: Troubleshooting limitations in your service
  • Sense checking how to use care units to troubleshoot bottlenecks in your pathway
  • What tools do you use to recognise variation in your service? Can you divert or reduce peaks?
Putting care units into action
How to apply care units to your service and capturing variation in your service
  • How to use care units as a common language within your service
  • Interpreting results, daily reporting and long-term workforce planning
  • Maintaining, evolving and engaging with your capacity and demand model to ensure its future efficiency
Questions and answers Kerry- Jane Keeling
Close of study day

Share in first-hand experience

Supported, optimistic and empowered is how you will feel after being in the company of your course leader, Kerry-Jane Keeling. Benefit first-hand from her extensive experience within organisation management and leave equipped with all the tools to effectively master demand and maximise your capacity.

Job Title:
Deputy Divisional Lead
Lincolnshire Community Health Services NHS Trust

Kerry-Jane qualified as a speech and language therapist in 1999, working clinically with children in various NHS and education settings. She has worked as an operational leader across a range of community health care services since 2017 and is now working as a Deputy Divisional Lead for LCHS. 

The division’s portfolio includes a wide range of AHP and nursing community services from adult and paediatric therapies, podiatry, stroke services and post covid rehabilitation to diabetes, tuberculosis, respiratory and continence care.  

Inspired by the universal challenges of meeting increasing demand with limited resources Kerry-Jane set about using a care unit approach to help the varied services to understand and demonstrate their demand and their capacity. Care Units are way to capture and describe the needs of patients across their whole treatment journey and to match them to the workforce time and skills required to meet their needs. The approach embraces and adapts to the many and varied needs of individual patients as well as the range of service delivery approaches and unique aspects of care across professional groups.

Pricing Structure

  • £249+VAT – one NHS or Public Sector place before Friday 26th July 2024
  • £399+VAT – one NHS or Public place after Friday 26th July 2024
  • Group discount - 4 places for the price of 3

You or a colleague can claim the group NHS discount, for booking four places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

For group bookings of five or more people, please email our delegate support team or call 01732 897788 for further details.

This course is available for in-house training 

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

With capacity at the forefront of everyone’s mind, now is the time to come together with your community-based service colleagues to spark the new ideas that will drive your service forward. We would expect attendance from:

  • Heads of Service and Nursing, Clinical Leads & Consultants
  • Clinical Nurse Managers, Lead Nurses
  • General, Project, Transformation, Business & Operations Managers
  • Administration, Service Improvement and Patient Service Managers

If you have a team that is 30 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

SBK Healthcare has been delivering exceptional virtual training for over 4 years, ensuring that our attendees are able to share new ideas and raise best practice in their services and teams no matter where they are. Take a look at how some of our attendees have benefitted from our online training across a broad spectrum of topics:

“The whole day was excellent”

Enabling Psychosexual Health in Gynaecologic Cancer, Northern Care Alliance NHS Foundation Trust, February 2024

"Really great day, the interactive sessions were so useful”

Early Rehabilitation During Critical Care, University Hospital Southampton Foundation Trust, October 2023

"Very engaging and relevant content. The timetable worked very well with bite-sized sessions interspersed with breaks"

Clinical Research Leadership and Management, The Princess Alexandra NHS Trust, July 2023

"Very valuable experience, enjoy the courses and the way they are delivered"

IG for Clinical Research, Trials and Research Databases, Northumbria Healthcare NHS Trust, October 2022

"I feel that the forum was very informative and answered all the questions I had"

Endoscopy Decontamination for Users and Operators, Salford Royal Foundation Trust, February 2022

“Very professionally organised training”

Cambridge University Hospitals NHS Foundation Trust, Ensuring Sustainable Remote Working in Clinical Coding, September 2021

"It was a really inspiring. Thank you"

Wirral Community Health & Care NHS Foundation Trust, Modernising Outpatient Services, September 2020

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788