Featuring presentation videos and accompanying slides: This online course is designed for mental health crisis care and home treatment professionals who are working towards service transformation and collaboration. Take just one day out and you will leave this course ready to implement new models of care and achieve best practice in your team. Plus, discover how to enhance your service’s functions, adapt to change and increase your awareness of the charity support available to you and your patients.
If you would like to attend a future event on this topic, please email our Customer Service Team or telephone 01732 897799. They will be happy to assist you.
4.5 hours Continuing Professional Development: what you will learn
Benchmark your best practice care through evaluative learning, first-hand case study presentations and relevant discussion on:
- Assessing current models of mental health crisis care and home treatments
- Creating a sustainable and effective crisis care and home treatment workforce
- Navigating reduction of police involvement in welfare checks to ensure quality of care
- Exploring the practical implications and benefits of the new 111 mental health button model
- Enhancing collaboration between charities and mental health crisis care teams
- Building an action plan to drive forward your crisis care service’s transformation
Charity Partnership Showcases and Crisis Care Models Explored
Developed with convenience in mind: join this online course remotely
Packed with examples of best practice, novel ideas and expert advice, plus benefit from:
- Meeting each other – turning on your videos and microphones in the breakout rooms
- Listening and watching presentations and speakers’ Q&A – in the main conference room with your chair
- Taking part in facilitated interactive sessions – enabled by moderators in the breakout rooms
- Feeding back and engaging – using the chat box and moderators sharing content in the main conference room
Introduction, instructions and chair’s opening remarks
Dr Jamie Durrance-Clarke, Consultant Clinical Psychologist, Central Cluster Acute Services, Norfolk and Suffolk NHS Foundation Trust
|Evolving Home Treatment Teams
Case study: Exploring the benefits and pitfalls of a hybrid crisis and home treatment team
James Pullen, ACP Trainee, Crisis Resolution and Home Treatment Team (CRHTT), Gloucestershire Health and Care NHS Foundation Trust
Case Study: Demonstrating the effectiveness of separate home treatment and crisis care teams
Philippa Macdonald, Head of Allied Professions – West Directorate & Alison Farthing, Matron North Directorate, Kent and Medway NHS and Social Care Partnership Trust
Questions and answers with your speakers
|Navigating reduction of police involvement
Overcoming the challenges of the reduction of police involvement in crisis cases
Sarah Boul, Programme Director for Mental Health, NHS South Yorkshire ICB
Questions and answers with your speakers
|Accessing third sector services
Part 1 - Charity partnership showcase: accessing support to reduce the burden on your crisis care team
Gill Taha, Crisis Pathway Manager, Northamptonshire Mind
Part 2 - Charity partnership showcase: accessing support to reduce the burden on your crisis care team
Alex Harvey, Head of Partnerships & Innovation, Grassroots Suicide Prevention
Questions and answers with your speakers
|Assessing Models of Mental Health Crisis Care
Realities of a first response service: how the new 111 model will work for you
John Ryan, Deputy Head of Urgent Care, Central and North West London NHS Foundation Trust
Realities of a first response service: Transitioning to an integrated 111 mental health service
Sonya McLean, Senior Programme Manager, Mental Health Crisis Care, Hampshire and Isle of Wight Integrated Care Board
Questions and answers with your speaker
Crisis Care models explored: effectively incorporating crisis houses in your patient pathway
Michael Russon, Team Manager, Shefield Crisis House, Rethink Mental Illness
Questions and answers with your speakers
Chair’s closing remarks and close of day
First-hand speaker experiences
Sarah Boul has worked in the health service for over 15 years, starting out in provider services and then local commissioning before moving to NHS England and more recently to NHS South Yorkshire Integrated Care Board (NHS SY ICB). Within the ICB Sarah is the Programme Director for Mental Health focussing on working across South Yorkshire to improve pathways and provision by delivering the Mental Health Long Term Plan transformation ambitions and the ambitions outlined in the NHS South Yorkshire 5 Year Plan. Sarah is a proud resident of Rotherham in South Yorkshire, is a trained mental health first aider and is passionate about the promotion of access to blue and green space to help facilitate positive mental wellbeing.
John has been a registered RMN for the last 25 years. Working in a range of inpatient services (Forensic/PICU/acute), for the last 10 years he has been in senior management roles.
John’s previous roles have included being part of the initial senior transition team which facilitated the transition of psychiatric services in Bedford and Luton from South Essex Partnership Trust to East London Foundation Trust. Upon leaving this post he was taken on as the senior manager for patient flow and bed management in Camden and Islington NHS Trust in London.
From there John was recruited to take the lead on the setting up of The First Response Teams in Central and North West London NHS Trust.
His current role is that of Deputy Head of Urgent Care for CNWL whereby he is the lead clinician for the Central Flow Hub (bed management), FRT’s and the Mental Health Crisis Assessment Service(psychiatric Emergency Department).
Michael has worked for Rethink Mental Illness for 10 years, having been the Registered Manager of the Sheffield Crisis House for 4 years.
Previously Michael was a Primary School Teacher and came into the Mental Health sector through having lived mental health experience himself.
Philippa qualified in 1992 as an occupational therapist from Queens College Glasgow. Her first role as a junior therapist was a rotational post in Middlesbrough where she had placements in neurology neurosurgery older adult rehabilitation acute psychiatry and community mental health. It was there Philippa fell in love with mental health. In 1994 Philippa moved south and after a few months as a locum secured a senior post in forensic psychiatry with Oxleas which involved supporting individuals on their transition from hospital into supported accommodation and re-integration into the community. In 1996 Philippa returned briefly to the world of physical health spending time in orthopaedics, surgical and rehabilitation – hand injuries and Royal British Legion scheme.
1999 saw Philippa return to mental health and start her relationship with KMPT. She initially joined KMPT as senior occupational therapist within acute inpatient services, prior to undertaking some leadership development and taking on her first team manager post within the community mental health teams in Tonbridge in 2001. In 2004 Philippa moved from services in West Kent to manage the mental health team in Gillingham, during this time she was supported to complete her MBA in healthcare management. 2007 saw a change in direction of career when Philippa stepped into a programme manager/ service development role where she led on pathway development, service improvements, building improvements and hospital new builds. She was supported to gain qualifications in project and programme management. 2017 Philippa moved back into operational management within the acute services -initially covering inpatient and Crisis Resolution Home Treatment in the west before organisation restructure led her to oversee all CRHTs, places of safety and support and signposting in 2019.
Philippa returned to her roots in 2022 and took up the position as Head of Allied Health Professions and moved into her position with the west directorate in April 2023. Philippa’s current role involves providing professional leadership for all allied health professions that work within the west directorate, working closely with her senior colleagues to see how allied health professions can deliver safe effective services and support the implementation of the community mental health framework. Philippa lead on patient, friends, family carer experience and peer support within the directorate.
Philippa’s aspirations are, as always, to see services that are responsive, deliver excellent care and enable patients, carers and staff to be the best that they can be. Philippa sees her services actively involved in quality initiatives and research, with teams that value the diversity of experience, backgrounds and professions who are enabled to be innovative with coproduction at the centre of all that we do.
Gill Taha has spent the last four years using her personal and career experiences to help people with their mental health illness and provide them with support when their lives seem to be more than they can handle. Gill has lived experience of anxiety, depression and post-traumatic stress disorder. She understands the impact of mental illness on the individual & their family & friends. Gill also knows that although the journey with mental illness can be a struggle there is a way through for most people. Gill understands there is no single approach that works for everyone, so she continues to educate herself on emerging therapies and psychological trends.
Gill qualified as a Registered Nurse specialising in Oncology before going into senior management roles. On leaving her nursing role she went into education as she believes learning and development is key to empowering individuals. She worked for a private sector training provider delivering mandatory training to the NHS and currently delivers mental health training courses & workshops to corporate organisations on behalf of Northamptonshire Mind.
The last four years Gill has managed the Crisis Pathway for Northamptonshire Mind which includes the Crisis Cafes, Integrated Response Hub and the Mind support workers that work alongside the Acute Liaison Mental Health Team in Northampton Health Foundation Trusts Accident & Emergency Department. Gill is very proud of the Crisis Pathway which has won several awards. People from other Trusts across the UK have come to gain an understanding of how the service is managed and consider duplicating it within their own areas of work.
Gill is passionate about speaking about mental health in the correct way. Language can cause unintentional harm and reinforce stigma. But when we get it right, we have the power to transform lives.
Connect with Gill:
Alex Harvey is Head of Partnerships & Innovation at Grassroots Suicide Prevention. He joined the charity in 2010 and has worked with the team to deliver a diverse range of innovative projects aimed at making our communities and workforces safer from suicide, including the Stay Alive app and Real Talk interactive film. As a charity Grassroots Suicide Prevention’s vision is “A future where more lives are saved from suicide”. This involves empowering people to help saves lives from suicide through connecting, educating, and campaigning nationally. Grassroots offers bespoke and evidence-based consultation and training, co-designed to empower individuals, organisations, and communities to develop the skills and confidence to help save lives. The charity helps remove the stigma around suicide and raises awareness through campaigning on the ground and influencing at a strategic level.
Sonya works as a Senior Programme Manager for Mental Health Crisis Care for the Hampshire and Isle of Wight Integrated Care Board and has been in her position for over 7 years, working in the NHS for over 20 years.
Previous to this role, Sonya has worked in commissioning for urgent care services, contracting urgent and emergency care services, working in Learning Disabilities and Social Care.
Sonya is a system enabler, delivering transformation at pace and scale across the Integrated Care System through provider collaboratives. This has eradicated unwarranted variation and provided parity for urgent and emergency physical and mental health care. Sonya’s programme of transformation involves working with multi-agency partners across Local Authority, Police inc. British Transport Police, Ambulance, NHS 111, Acute, Mental Health providers and voluntary sector organisations to name but a few. The programme of work recognises the critical role the ambulance service has through 111/999 and healthcare professional lines in improving patient safety and experience as part of a seamless system response.
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Past attendee feedback
"An excellent event, informative and mutually supportive between different colleagues and services"Rethink Mental Illness, Mental Health Crisis Care and Home Treatment Teams, November 2023
"Really interesting and good for networking"Midlands Partnership University NHS Foundation Trust, Mental Health Crisis Care and Home Treatment Teams, November 2023
"Interesting and informative"Sheffield Crisis House, Mental Health Crisis Care and Home Treatment Teams, November 2023
“It was a really helpful day and gave up to date information and clear practical ideas of things that we can do locally”Nottinghamshire Healthcare NHS Foundation Trust, Safety Planning in MH Crisis Care, June 2022
“Well organised content, extremely knowledgeable trainers who were friendly and had an excellent focus to including everyone”Northamptonshire Health Care Trust, Safety Planning in MH Crisis Care, June 2022
“Very helpful and interesting today”Cornwall Partnership NHS Foundation Trust, Safety Planning in MH Crisis Care, June 2022
“Really helpful session with loads of information and tools and plenty of time for discussions”Frimley Health NHS Foundation Trust, Building a Successful NHS Business Case, June 2023
“I found the day extremely informative. It was so helpful to hear from more experienced managers on how they manage their teams”North West Anglia NHS Foundation Trust, Building Trust and Understanding in your NHS Teams, July 2023
“Informative, in-depth descriptions and realistic suggestions put forward to use in clinical practice”East Suffolk and North Essex NHS Foundation Trust, Building Trust and Understanding in your NHS Teams, July 2023
If you purchase and view the presentation video and accompanying sides, you will be in good company! The following is an insight into the job titles and organisations who came to Benchmark your Transformation: Mental Health Crisis Care and Home Treatment Teams when it was held on Tuesday 14th November 2023: