Wed 4 Sep 2024 09:00-15:20
Online Course

Specially created for NHS Clinical Governance leads, this engaging study day is a unique opportunity for you to benchmark best practice when immersing patients in the clinical governance process, investigating the new changes in safety procedures and evaluating your approach to consent. 

If quality improvement is your goal, then this interactive online forum will enable you to share in the experiences of your clinical governance colleagues and service leaders, to leave inspired with newfound confidence to make effective improvements in your service delivery.

Best Practice Clinical Governance: Improving Patient Safety and Quality
Online 5 hours Early bird: £249+VAT

Tangible processes and practical plans to elevate your service delivery

Join this exciting training day and benchmark your approach to improving safety of care in your trust. Book your place today to learn about:

  • Enhancing patient collaboration and involvement in improving safety of care
  • Strategies for developing your service’s quality assurance
  • Overcoming the challenges of implementing the Patient Safety Incident Response Framework
  • Optimising and elevating your complaints process
  • The role of Patient Safety Partners on elevating the quality of the patient experience and safety
  • Steps to mitigate risk in your service through advancing safety procedures
  • Creating a culture of consistent informed patient consent to improve treatment decision making

Developed with convenience in mind: join this online NHS event from the comfort of your own home

Packed with examples of best practice, interactive discussions and ‘how to’ advice, this course will provide you with all the elements to engage with the day:

  • Meet each other – network and find out what’s going on outside your trust in breakout rooms
  • Listen and watch presentations and speakers’ Q&A – discover tangible solutions to your frustrations and challenges in the main conference room 
  • Take part in collaborative interactive discussions – enabled by moderators in the breakout rooms
  • Leave with a plan: dedicated time for you to map out your next steps for quality improvement

You are not alone. This forum will bring you together with both the trailblazers and those falling behind. Join us and gain the confidence to implement practical solutions to improve your quality assurance processes.

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Join, technical support and instructions
Chair’s opening remarks
Immersing patients in the clinical governance process
‘How to’ guide: enhancing effective patient engagement in clinical governance
  • Practical steps for patient collaboration to elevate their service experience
  • Identifying and overcoming the challenges of patient involvement in the governance process
  • Developing quality assurance: meeting the standards for patient experience and safety
Questions and answers with your speaker
Interactive discussion: Benchmark your approach to increasing patient involvement
  • Describe your service’s current approach to boosting and optimising your patient’s role in the governance process
  • What challenges have you experienced with patient involvement and how did you overcome these?
  • How are you prioritising quality improvement in your service and what methods are you using to improve patient outcomes?
Feedback from interactive discussion: Benchmark your approach to increasing patient involvement
Screen break
Investigating the changes in safety procedures
Lessons learned: Implementing the Patient Safety Incident Response Framework (PSIRF)
  • Case study: how did Barnsley Hospital NHS Foundation Trust succeed in overcoming the challenges of executing the PSIRF?
  • Applying the framework: recommendations to successfully manage patient safety incidents
  • Handling difficult conversations: communicating compassionately with patients and families following a safety incident
Questions and answers with your speaker
Interactive discussion: Recommendations for optimising your complaints process
  • Share your departments procedure to dealing with complaints. What actions have you taken in the last 3 years to improve your complaints process?
  • Have you implemented any trust wide best practice changes for involving patients in the process of clinical governance? Which would you recommend to another trust and why?
Feedback from interactive discussion: Recommendations for optimising your complaints process
Lunch time screen break
Exploring Patient Safety Partners (PSP) as a method for improving patient safety of care
  • Understanding the role: how Patient Safety Partners improve patient safety in your service
  • Case study: effectively incorporating PSP into your service
  • Assessing the concerns and the benefits of having PSP on the quality of patient experience and safety
Questions and answers with your speaker
Interactive discussion: Your goals for elevating your safety procedures: best practice shared
  • Share your current service goals for advancing your safety methods and to mitigate risk in your service
  • What pitfalls have you overcome to optimise your safety procedures? What actions did you take to achieve this?
Feedback from interactive discussion: Your goals for elevating your safety procedures: best practice shared
Screen break
Evaluating your approach to consent
Establishing a culture of informed patient consent to mitigate confusion in treatment
  • Shared decision making: how to keep patients consistently informed about their treatment
  • Removing health literacy barriers: effective communication of clinical language to optimise patient understanding
  • Best practice for communicating between clinicians and patients to enable informed decision making
Questions and answers with your speaker
Interactive discussion: Next steps and putting together a plan of action
  • What are your main insights from today?
  • What are the next steps for your trust and how will you implement them in your service?
Feedback from interactive discussion: Next steps and putting together a plan of action
Chair’s closing remarks
Close of day

Call for speakers

If you would like to give a presentation and share your work or the work of your service at this online course, we would be delighted to hear from you. 

To discuss speaking opportunities please email the conference producer Victoria Batchelor or call Victoria on 01732 897788.

Pricing Structure

  • Early bird price: £249+VAT – one NHS or Public Sector place before Friday 5th July 2024
  • £399+VAT – one NHS or Public place after Friday 5th July 2024
  • Group discount - 4 places for the price of 3

You or a colleague can claim the group NHS discount, for booking four places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of upcoming events.

For group bookings of five or more people, please email our delegate support team or call 01732 897788 for further details

This course is available for in-house training 

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

This online course is ideal for NHS professionals working within clinical governance and patient safety. This includes but is not limited to:

  • Heads and Deputy Heads of Clinical Governance and Patient Safety
  • Clinical Governance, Patient Safety, Risk and Governance Managers and Leads
  • Clinical Governance Facilitators and Co-ordinators
  • Patient Safety Specialists

If you have a team that is 30 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

SBK Healthcare has been producing quality training from online forums to face-to-face conferences for the NHS for over 18 years. They are researched and designed to help both in your day-to-day work and to walk away with practical steps to improving on the delivery of your current services. Check out what some of our past attendees have said:

“It was very professional and the presenter was an expert in her role. We had some really good discussions within the group”

Children and Family Health Devon, Safety Management for Paediatric Tracheostomy, September 2023

“A great study day with great speakers and content. The day was well organised and ran well”

Gloucestershire Hospitals NHS Foundation Trust, Safety Management for Paediatric Tracheostomy, September 2023

“Well organised content, extremely knowledgeable trainers who were friendly and had an excellent focus to including everyone”

Northamptonshire Healthcare foundation Trust, Innovative Safety Planning in Mental Health Crisis Care, June 2022

“It was a really helpful day and gave up to date information and clear practical ideas of things that we can do locally”

Nottinghamshire Healthcare NHS Foundation Trust, Innovative Safety Planning in Mental Health Crisis Care, June 2022

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788