Professional development
Mon 10 Nov 2025 09:00-15:00
Online Course, 5 CPD hours

Attend this course and gain a true perspective on your leadership role and how you can positively influence your colleagues. By working through your current challenges with proven techniques, you will return to your workplace with a new frame of mind plus the tools to enable your team to be both engaged and productive.

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    Compassionate and Supportive Leadership Skills
    Online 5 CPD hours From £299+VAT

    5 hours Continuing Professional Development: what you will learn

    This thought provoking forum will guide you, step by step, towards being the inclusive and inspirational leader you aspire to be:

    • Realise your self-care
    • Enable team communication
    • Promote wellbeing
    • Build trust and positivity
    • Mend toxic relationships
    • Build team resilience

    Developed with convenience in mind: join this NHS online course remotely

    Take away useful techniques and new skills to use in your day-to-day work routine:

    • Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
    • Interactive presentations: your concerns addressed with sensitivity and care
    • Closed room discussions: benchmark and engage with your fellow attendees
    • Agreed action plan: leave the course with the confidence to make changes

    This course is available for in-house training

    Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

    9:00
    Join, tech support and opportunity to network in your meeting room
    9:30
    Introduction and getting into the right mind-set
    Christine Steel, Founder & CEO, Mind Health and Wellbeing Limited
    Leading in times of stress
    9:40
    What is compassionate and supportive leadership?
    • Understanding the concepts of attending, understanding, empathising and helping
    • Compassionate leadership in times of stress and negativity
    • Focusing on listening, empathy and optimism as a leader
    10:20
    Questions, answers and discussion: compassionate leadership skills
    • What are the three key compassionate leadership skills that you believe will have the maximum impact on your staff morale?
    10:35
    Screen break
    Building trust
    10:45
    An introduction to psychological safety and the importance of trust
    • Importance of psychological safety in times of uncertainty
    • Making psychological safety a priority for your team
    • A leaders responsibility in modelling psychological safety
    11:25
    Questions, answers and discussion: psychological safety
    • Moving from theory to practice: challenges of application in your workplace
    Resolving conflict
    11:40
    Resolving conflict through understanding it
    • Video on conflict for discussion
    • How to build skills of active listening
    • Developing awareness of the link between language and conflict
    • Avoiding incivil behaviours during meetings
    • The art of a giving a meaningful apology
    12:20
    Questions, answers and discussion: resolving conflict
    • What actions will you implement from today that could reduce conflict in your workplace?
    12:35
    Lunch break
    Managing conflict
    1:15
    Managing conflict in your team
    • What tools and strategies can support you?
    • How do you move your team forward in times of conflict?
    • Where do you start to transform an ingrained culture?
    How to build resilience and self-care
    1:45
    Managing workplace stress and building resilience
    • What is resilience and why is it so important to have?
    • Tools and techniques to build resilience
    • How to make time for self-care
    • Where to get started
    • Call to action
    2:10
    Screen break
    2:15
    What actions can encourage your team to build camaraderie?
    • Involvement in planning together for the good of the team
    • Encourage wellbeing advocates to endorse self-care on the team
    • Introduce a set of ‘Mini Challenges’ to raise awareness
    • Build a wellbeing theme into each month
    2:45
    Group discussion and reflection on actions
    • What 3 new actions will you take away and implement?
    3:00
    Leader’s closing remarks and close of course

    Share in first-hand experience

    Christine Steel
    Job Title:
    Founder & CEO
    Organisation
    Mind Health and Wellbeing Limited
    Biography

    Christine has a passion for finding ways to lower the levels of anxiety and stress suffered by students, having personally experienced the impact that the stress of education can have on health with her own daughter. She believes in prevention and finding ways to reach a balance between education and health to avoid suffering from burnout. Christine’s interest in reducing stress for students has also led her into expanding her support into helping and encouraging others who work in some of the most stressful sectors. 

    Sharing tools and techniques, insights, and knowledge to help reduce anxiety and stress, Christine is encouraging everyone to build their own personal resilience tool kit. With those tools being specific to their own personal needs. 

    Helping people to feel more able and more confident in going some way to supporting their own mental health needs whilst going through life’s inevitable ups and downs, Christine has created and developed a series of talks and workshops to share the importance of taking your own self-care seriously. She has been a speaker on webinars for online conference events for raising awareness and supporting NHS staff and other medical professionals primarily in the pharmaceutical sector for the need to put their own self-care back in the frame and to take their health and wellbeing seriously. 

    Christine has previously worked for the NHS in the Women and Children’s Directorate as the Medical Workforce Officer supporting both obstetrics & gynaecology and paediatrics. Later working in CAMHS and then in the Executive Directorate as the Compliance & Corporate Support Officer. This role involved working with the Clinical Management Team, the Hospital Management Committee, and the Board of Governors.

    Christine has been a lifelong learner and a researcher through her love of books, adding to her life experiences. Further supporting as a Mental Health First Aider and Wellbeing Champion in her daily life. As a mental health and wellbeing advocate, Christine has also created a de-stress tool for students and others to use as a coping mechanism, providing a safe space to write out your thoughts, feelings and process your emotions, reducing anxiety and stress.

    Pricing Structure

    • £299+VAT for 2 or more NHS or Public Sector places
    • £399+VAT for one NHS or Public Sector place

    You or a colleague can claim the group NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

    For group bookings of five or more people, please email Sophie Richardson or call Sophie on 01732 897788.

    This course is available for in-house training 

    Available as bespoke training to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

    Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

    Reservations

    You can reserve a no-obligation place whilst you apply for funding

    If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

    •  Booking contact: name, job title, department, email and telephone number
    •  Event(s) to reserve for: title and date
    •  Delegate details (for each delegate): name, job title, department, email and telephone number
    •  Organisation details: name and address

    Alternatively you can make a confirmed booking by emailing the above information to the bookings team

    How this online forum will work

    Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

    If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

    Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

    On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

    When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

    Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

    How this online forum will work

    Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

    If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

    Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

    On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

    Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

    Terms and conditions

    Certification of attendance

    A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

    Registration fees

    You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

    Modify registration

    To let us know if your details are not correct when you have already registered, please email the bookings team.

    Cancellations and substitutions

    A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

    Event changes

    It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

    Privacy notice

    To view the details on how your data is being collected and used, please view our Privacy policy

    Expected attendees

    Created to enable you as NHS professionals to step back, improve your understanding and hone your finer skills. The following is an insight into the job titles of the previous attendees who came to Compassionate and Supportive Leadership Skills when it was held in November 2022 and June 2023:

    • Team Manager
    • Low Intensity Therapist
    • Senior Psychological Wellbeing Practitioner
    • Diabetic Specialist Midwife Lead
    • Team Leader
    • Senior Clinical Research Practitioner
    • Learning & Development Manager
    • Complex Care Nurse
    • Consultant Clinical Psychologist
    • Clinical & Operational Lead
    • Consultant Paediatrician
    • Crisis Line Manager, Band 7
    • Deputy Sister of Outpatient Department
    • Founder & CEO
    • Greater Manchester HIT Service Manager
    • Life Style Coach
    • Matron- Acute Children and Young People's Services
    • Neonatal sister
    • Paddington Ward Sister
    • Research Nurse
    • Sister
    • Specialist Dental Nurse

    Past attendee feedback

    Hear how attendees benefitted from shared experiences and guided presentations:

    "Excellent speaker, passionate about her topic"

    Compassionate and Supportive Leadership Skills, March 2024

    "A thorough look at compassionate leadership in the workplace"

    Compassionate and Supportive Leadership Skills, March 2024

    "It was helpful to learn about the talking tool kit and the scientific facts throughout"

    Compassionate and Supportive Leadership Skills, March 2024

    "The training was amazing today. Found it really helpful for myself and as a manager to a lovely team who I care about"

    Compassionate and Supportive Leadership Skills, November 2023

    "Presentations were very engaging and inclusive facilitation"

    Compassionate and Supportive Leadership Skills, November 2023

    "I found the day very enjoyable and learned some valuable tools and ideas hopefully to take back to my work place"

    Compassionate and Supportive Leadership Skills, November 2022

    "All the presentations where clear and easy to understand and relevant to my job role"

    Compassionate and Supportive Leadership Skills, November 2022

    "Good opportunity to hear from others in similar situations with similar issues"

    Compassionate and Supportive Leadership Skills, November 2022

    View further comments on SBK Healthcare events on Trust Pilot.

    Why sponsor?

    Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing forums offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

    Interested in having your own event, managed by us?

    SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

    Reach out today

    If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

    Sarah Kemm 

    Contact: 01732 897788 

    Email: sarah.kemm@sbk-healthcare.co.uk