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Wed 6 Oct 2021 09:00-15:00
Online Workshop

Attend this interactive workshop and gain a true perspective on your leadership role and how you can influence your colleagues for good. By working through your current challenges with proven techniques, you will return to your workplace with a new frame of mind plus the tools to enable your team to be both engaged and productive.

Compassionate and Supportive Leadership Skills brochure: save, print or share with your colleagues.

You may also be interested in NHS Team Wellbeing and Resilience taking place on 27th September 2021 or Resolving Verbal Complaints taking place on 16th November 2021.

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Compassionate and Supportive Leadership Skills
Online 4 hours From £249+VAT

Practice techniques to boost your team: what you will learn

This unique forum will guide you, step by step, towards being the inclusive and inspirational leader you aspire to be:

  • Realise your self-care
  • Enable team communication
  • Promote wellbeing
  • Build trust and positivity
  • Mend toxic relationships
  • Build team resilience

Attend this online NHS workshop from the comfort of your own home

Take away useful techniques and new skills to use in your day-to-day work routine:

  • Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  • Interactive presentations: your concerns addressed with sensitivity and care
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the workshop with the confidence to make changes
9:00
Join, tech support and opportunity to network in breakout rooms
  • Who are you and where are you from?
  • What are your current team dynamics?
  • What do you like about your team and what would you like to change?
9:30
Introduction, instructions and leader’s opening remarks
Cathe Gaskell, Director, The Results Company
Leading in times of stress
What is compassionate and inclusive leadership?
  • Understanding the concepts of attending, understanding, empathising and helping
  • Compassionate leadership in times of stress and negativity
  • Working with frustrated colleagues while under pressure to achieve objectives
Building trust
An introduction to psychological safety and the importance of trust
  • Importance of psychological safety in times of uncertainty
  • Making psychological safety a priority for your team
  • Building positivity and trust within the team
Interactive discussion: making the workplace feel safe to support speaking-up
Resolving conflict
Astute reflections on effective management and supervision skills
  • How to build skills of active listening
  • Developing awareness of the link between language and conflict
  • Avoiding incivility behaviours during meetings
Injecting positivity
Practical techniques for boosting team engagement
  • Importance of team building
  • Impact of celebrating success within your team
  • Effective motivation and communication techniques
Improving self-care and taking intelligent actions
  • How optimistic thinking works in practice
  • Exploring resilience planning and how it can impact on your team
  • Using brain chemicals to boost mood and take actions
Interactive Discussion: what practices will you engage in, going forward, to boost your self-care
3:00
Chair’s closing remarks and close of workshop

Share in first-hand experience

With infectious energy and at an accessible pace, Cathe Gaskell’s warm presentation style and positive attitude will engage you with thought provoking guidance and insightful advice.

Cathe Gaskell
Job Title:
Director
Organisation
The Results Company
Biography

Cathe Gaskell has held former positions of Director of Nursing, Deputy Chief Executive and Interim Chief Executive and now works independently through her own consultancy business. The Results Company was formed in 2009 and offers specialist, cost-effective solutions for the wicked and seemingly intractable problems within change management and people management within healthcare. As a partner in the Results Company, Cathe uses her expertise as both a Consultant and Independent Advisor to work as a critical friend to multiple healthcare providers.

Her specific focus is in making teams and organisations within the health arena work more effectively and understand their impact on workplace culture. Cathe is interested in the link between language and conflict and building better rapport in work place relationships through a greater awareness of the impact of the words we choose to use…

Cathe has delivered workshops to multiple NHS organisations as well as private healthcare teams on the topics of complaints handling, how to make a successful apology, as well as working with multiple teams of complaints and pals staff to better understand the patient experience during the complaints process.

Pricing Structure

  • £299 + VAT for one NHS or public sector place
  • £249 + VAT (each) for two or three NHS or public sector places
  • £599 + VAT for one commercial organisation place

You or a colleague can claim the £249 + VAT NHS discount, for booking two or more places, if you also book onto:

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Created to enable NHS professionals to step back, improve your understanding, and hone your finer skills, these workshops are created for (but are not limited to):

  • NHS teams to attend as either a group or individuals to enhance your resilience and cohesion
  • Service managers, clinical or nurse leads to build your understanding of team qualities
  • If you have a team that is 15 people or more, you can have a bespoke workshop delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

Supporting the NHS during the Covid challenges of 2021, Cathe presented webinars on Psychological Resilience which were praised for both their content and presentation style. Cathe is now delivering one day workshops that will support both you and your team. Here are just some of the positive comments on Cathe’s work:

“Very passionate and knowledgeable about the area she is talking about which is inspiring”

Building Psychological Resilience Skills for NHS Professionals Webinar, Thursday 19th November 2020

“Knowledgeable, handled questions well, provided resources”

Building Psychological Resilience Skills for NHS Professionals Webinar, Thursday 19th November 2020

"Very good. Lots of discussion amongst group with examples of clinical situations. Excellent updates and legal updates by the presenter"

Psychological Resilience Skills II – Embedding your Techniques Webinar, Thursday 17th December 2020

“Cathe was a great presenter and has given me lots of ideas to take back to my team to promote wellbeing in the pandemic.”

Psychological Resilience Skills II – Embedding your Techniques Webinar, Thursday 17th December 2020

“I love the way Cathe is so pragmatic. She breaks the topic down into small tips you can try to weave in your day.”

Psychological Resilience Skills II – Embedding your Techniques Webinar, Thursday 17th December 2020

“I liked the fact she gave support and guidance to facilitate resilience within the workplace”

Psychological Resilience Skills II – Embedding your Techniques Webinar, Thursday 17th December 2020

View further comments on SBK Healthcare events on Trust Pilot.