Tue 21 May 2024 09:00-15:50
Online Course

Come together with Integrated Discharge Services from across the country to benchmark your service, engage with inspiring speakers and decide on an action plan that will elevate your discharge process. This immersive online course will take you step-by-step on the journey to enhancing your service whilst embodying a ‘getting it right first time’ ethos.

Enhancing your Integrated Discharge Service
Online 6 hours From £249+VAT

6 hours Continuing Professional Development: what you will learn

Stay at the forefront of your profession and take your integrated discharge service to the next level by diving into evidenced based case studies and strategies on how to:

  • Transform your service through early planning recommendations
  • Take the right steps to execute a robust assessment process
  • Benchmark and update your service by exploring common challenges
  • Engage community teams and utilise digital solutions to reduce delayed discharges
  • Evaluate and optimise your current service models and processes
  • Remove barriers to managing complex discharges
  • Manage patient expectations and handle difficult conversations

Developed with convenience in mind: join this online course remotely

Packed with examples of best practice, interactive discussions and ‘how to’ advice, this course will provide you with all the elements to engage with the day:

  • Meeting each other – turning on your videos and microphones in the breakout rooms
  • Listening and watching presentations and speakers’ Q&A – in the main course room with your chair
  • Taking part in facilitated interactive sessions – enabled by moderators in the breakout rooms
  • Feeding back and engaging – using the chat box and moderators sharing content in the main conference room

Gain the confidence to take the next step - return to your service inspired and motivated to kick-start change.

Registration, technical support and networking opportunity
Introduction, instructions and chair’s opening remarks
Elevating your discharge planning
Transform and update your service: lessons learnt from an Integrated Discharge Hub
  • Optimising early planning to reduce patient length of stay whilst prioritising safety
  • Practical steps to implementing a robust assessment process
  • Assessing patient clinical criteria for discharge: guidelines on minimising patient harm
Questions and answers with your speakers
Interactive discussion: Benchmark and improve your teams’ discharge planning
  • Describe your service set up and your current discharge planning processes
  • Share the challenges are your currently facing in your planning process and how are you looking to overcome them?
Feedback from interactive discussion: Benchmark and improve your teams’ discharge planning
Screen break
Improving discharge to community teams
Engaging with community teams and utilising digital solutions to reduce delays to discharge
  • Streamline your service: collaborate with social, housing and community care to enhance your integrated discharge team
  • Utilising technology to reduce the pressure of delayed discharges
  • Expediting the referral system: reducing delays in patient journey and collaborating with community colleagues
Pedro Lino, Specialist Practitioner District Nurse, Adult Community Healthcare Team, Buckinghamshire Healthcare NHS Trust
Questions and answers with your speakers
Enhance your discharge models
Interactive discussion: Evaluating and updating your current service models and processes
  • What are your current approaches to discharge? Which models have shaped your processes and why?
  • Which new strategies are you looking to embracing in the future to overcome your long-term practices?
Feedback from interactive discussion: Evaluating and updating your current service models and processes
Lunch break
Managing complex discharges
Building a wraparound integrated service that supports complex discharge needs
  • Removing barriers: adopting early discharge planning to support your patient needs from admission
  • Establishing your network of agency partnerships: what is available for your patients?
  • Recognising timely discharge: meeting the conditions for discharge
Questions and answers with your speakers
Interactive discussion: Overcoming the challenges of complex needs discharge and implement effective solutions
  • Describe your current challenges with complex needs cases and what steps are you currently doing to meet your patient’s needs?
  • What agencies and partnerships do you currently work with and how are you looking to strengthen your relationship with them in the future to create a seamless process of discharge?
Feedback from interactive discussion: Overcoming the challenges of complex needs discharge and implement effective solutions
Screen break
Meeting patient expectations
Improving patient experience whilst managing their expectations of discharge
  • Case study: Prioritising quality conversations to facilitate a smooth discharge process
  • Handling difficult conversations: successfully communicating discharge challenges such as budgets and resource availability
  • Collaborating with patients and their families to support the next steps after discharge
Marie Casey, Deputy Head IDT, Integrated Discharge Team, West Hertfordshire Teaching Hospitals NHS Trust
Questions and answers with your speaker
Interactive discussion: Sharing with your integrated discharge community: resources and knowledge
  • Share your resources such as articles, companies, charities that you currently use and would recommend to your integrated discharge community
  • What are the next steps or goals for your service? What plans are you currently implementing to achieve this?
Feedback from interactive discussion: Sharing with your integrated discharge community: resources and knowledge
Chair’s closing remarks and close of day

Your expert speaker line-up to date:

Job Title:
Lead Nurse Patient Flow
Integrated Discharge Team, Royal Surrey NHS Foundation Trust

Job Title:
Associate Director for Integrated Discharge, Transfer of Care Hub
North Bristol NHS Foundation Trust

Job Title:
Specialist Practitioner District Nurse, Adult Community Healthcare Team
Buckinghamshire Healthcare NHS Trust

Job Title:
Deputy Head IDT, Integrated Discharge Team
West Hertfordshire Teaching Hospitals NHS Trust

Call for speakers

If you would like to give a presentation and share your work or the work of your service at this online course, we would be delighted to hear from you. 

To discuss speaking opportunities please email the conference producer Victoria Batchelor or call Victoria on 01732 897788.

Pricing structure

  • £399+VAT (Consultants, Junior Doctors, Academic Doctors and GPs)
  • £249+VAT (Nurses and Allied Health Professionals)
  • Group discount - 4 places for price of 3 (lowest priced place free)

You or a colleague can claim the group NHS discount, for booking four places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

For group bookings of five or more people, please contact our delegate support team for further details:


01732 897788

Commercial companies are also invited to sponsor this day, please email Sarah Kemm for further details.

If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Take advantage of this great opportunity to learn and collaborate across the UK with those working within Discharge Services, from Integrated Discharge Teams (IDT), Patient Flow Teams and Transfer of Care Hubs, including:

  • Integrated Operational Leads and Team Leaders
  • Integrated Discharge Service Assessors, Coordinators and Facilitators
  • IDT Clinical Leads and Nurse Specialists
  • Heads of Nursing Patient Flow and Integrated Discharge Teams
  • Complex Discharge Nurses and Matrons

Past attendee feedback

SBK Healthcare has been holding webinars, online forums, face-to-face conferences and workshops for the NHS for over 18 years. They are researched and designed to help you both in your day-to-day work, and to set up new services, improve on the delivery of current services and deal with your cost, productivity and efficiency challenges. Check out what some of our past attendees have said:

“Great to get different areas sharing experiences”

University Hospitals Sussex NHS Foundation Trust, Streamlining Complex Paediatric Discharge Pathways, April 2023

“Great to network with other professionals and hear about other teams”

Belfast Health & Social Care Trust, Streamlining Complex Paediatric Discharge Pathways, April 2023

“Lots of relevant information regarding discharge criteria, parental involvement, planning and support”

Imperial College Healthcare NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

“I found all speakers informative and knowledgeable. Gave me lots to discuss with my manager to enhance our service”

Warrington and Halton Hospitals NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

“Very informative, lots of opportunity for discussion and networking”

North Bristol NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These events offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788 

Email: sarah.kemm@sbk-healthcare.co.uk