Tue 21 May 2024
Video & Slides

Featuring presentation videos and accompanying slides: Integrated Discharge Services from across the country came together at this one day online conference to benchmark their services, engage with inspiring speakers and to decide on an action plan that will elevate their discharge processes. Now available to purchase as an online course that can be viewed in your own time, this immersive programme will take you step-by-step on the journey to enhancing your service whilst embodying a ‘getting it right first time’ ethos.

If you would like to attend a future event on this topic, please email our Customer Service Team or telephone 01732 897799 who will be happy to assist you.

Enhancing your Integrated Discharge Service
On-demand 3.5 hours £249+VAT

3.5 hours Continuing Professional Development: what you will learn

Stay at the forefront of your profession and take your integrated discharge service to the next level by diving into evidenced based case studies and strategies on how to:

  • Transform your service through early planning recommendations
  • Take the right steps to execute a robust assessment process
  • Engage community teams and utilise digital solutions to reduce delayed discharges
  • Remove barriers to managing complex discharges
  • Manage patient expectations and handle difficult conversations

Meet your education and training needs in your own time

Packed with examples of best practice and ‘how to’ advice, plus benefit from:

  • 3.5 CPD hours of presentation and speaker Q&A
  • Featuring engaging video and accompanying slides
  • Available at £249 + VAT for NHS and public sector professionals
  • Download and view in your own time
  • CPD Certificate issued to you after viewing the video

Gain the confidence to take the next step - return to your service inspired and motivated to kick-start change.

4 presentations | 10 parts | 3.5 CPD hours | Filmed on Tuesday 21st May 2024

Introduction and chair’s opening remarks
Sarah Holbrook, Lead Nurse Patient Flow, Integrated Discharge Team, Royal Surrey NHS Foundation Trust
Elevating your discharge planning
Transform and update your service: lessons learnt from an Integrated Discharge Hub
  • Optimising early planning to reduce patient length of stay whilst prioritising safety
  • Practical steps to implementing a robust assessment process
  • Assessing patient clinical criteria for discharge: guidelines on minimising patient harm
Vicky Bazley, Transfer of Care Hub Manager, East Suffolk and North Essex NHS Foundation Trust
Questions and answers with your speakers
Improving discharge to community teams
Engaging with community teams and utilising digital solutions to reduce delays to discharge
  • Streamline your service: collaborate with social, housing and community care to enhance your integrated discharge team
  • Utilising technology to reduce the pressure of delayed discharges
  • Expediting the referral system: reducing delays in patient journey and collaborating with community colleagues
Pedro Lino, Specialist Practitioner District Nurse, Adult Community Healthcare Team, Buckinghamshire Healthcare NHS Trust
Questions and answers with your speakers
Managing complex discharges
Building a wraparound integrated service that supports complex discharge needs
  • Removing barriers: adopting early discharge planning to support your patient needs from admission
  • Establishing your network of agency partnerships: what is available for your patients?
  • Recognising timely discharge: meeting the conditions for discharge
Cathy Daffada, Associate Director for Integrated Discharge, Transfer of Care Hub, North Bristol NHS Foundation Trust
Questions and answers with your speakers
Meeting patient expectations
Improving patient experience whilst managing their expectations of discharge
  • Case study: Prioritising quality conversations to facilitate a smooth discharge process
  • Handling difficult conversations: successfully communicating discharge challenges such as budgets and resource availability
  • Collaborating with patients and their families to support the next steps after discharge
Marie Casey, Deputy Head IDT, Integrated Discharge Team, West Hertfordshire Teaching Hospitals NHS Trust
Questions and answers with your speaker
Chair’s closing remarks and close of day

Your expert speaker line-up to date:

Job Title:
Lead Nurse Patient Flow
Integrated Discharge Team, Royal Surrey NHS Foundation Trust

Sarah Holbrook Registered Nurse and Lead Nurse for patient flow at Royal Surrey NHS Foundation Trust I started my nursing career in Bristol at North Bristol NHS Trust, working in acute medicine, winter pressures, acute stroke and neurology before a brief stint in the community working in end of life service’s. I started my discharge journey as a case manager and then became a case manager team lead before a big move to Guildford for my current role. 

I am passionate about the world of discharge and improving patient experience and outcomes and love working across a wide system managing the processes of complex discharges. I also enjoy connecting and networking with my colleagues across other acute sites in the same role and supporting each other and sharing best practice. 

When I am not working I enjoy an eclectic mix of activities, walking, running, dancing, reading and football. One of my greatest joys is food and love nothing more than an evening out with good company enjoying a nice meal.

Job Title:
Transfer of Care Hub Manager
East Suffolk and North Essex NHS Foundation Trust

Vicky’s career in healthcare commenced as a carer in the community working for a care agency. She qualified as a Registered Nurse in September 2001 following the completion of a Diploma in Nursing and Midwifery. She is now approaching 23 years of nursing experience working for East Suffolk and North East Essex – Ipswich Hospital. 

Vicky started her career in care of elderly and progressed from there by participating in an emergency rotation for emergency care. From this she gained a permanent position based in the emergency department, where she worked for almost 7 years. She then moved into patient flow, working alongside the site teams within the hospital operation centre which eventually developed into more discharge planning where she progressed into and developed the Complex Discharge Team, becoming the Manager of the Transfer of Care Hub. 

Vicky’s experience and Knowledge on the discharge processes has enabled her to develop effective relationship within the acute and community teams, including the contracts team and external care providers.

‘I am extremely passionate about our patients safe and effective discharge processes and I truly enjoy leading and working as part of Ipswich Hospital and The Transfer of Care Hub Team’

Job Title:
Associate Director for Integrated Discharge, Transfer of Care Hub
North Bristol NHS Foundation Trust

Cathy Daffada is Associate Director for Integrated Discharge at North Bristol NHS Trust and is passionate about securing timely and appropriate discharges for all people leaving the acute setting. As both a Clinical Specialist Physiotherapist and a dedicated NHS Operational Lead, Cathy draws upon her significant clinical and operational experience, in both acute and community organisations, to drive forwards the discharge agenda at both a local and national level. Cathy has a strong track record of delivering meaningful change and when she isn’t exploring innovative new ways of working, she loves spending time with her family, watching all manner of films in her local cinema and enjoying her favourite murder-mystery books. 

Job Title:
Specialist Practitioner District Nurse, Adult Community Healthcare Team
Buckinghamshire Healthcare NHS Trust

Pedro Lino has been working in the community setting for almost 15 years, he started as a healthcare assistant and progressed to a senior position. During his role as District Nursing Specialty, Pedro has engaged with patient’s transitioning care to raise awareness of safe discharge. Since then, he has raised the District Nursing setting among the organisations and collaborated for safe hospital discharge. 

Job Title:
Deputy Head IDT, Integrated Discharge Team
West Hertfordshire Teaching Hospitals NHS Trust

Marie is the Deputy Head for the integrated Discharge Team at West Herts Teaching hospital, and has worked in the NHS for 26 years, starting as a Healthcare Assistant then qualifying a Registered General Nurse, working Mainly in Medicine.

Within her current role she oversees a large team that support the smooth transition of patient’s hospital discharge to their discharge destination. Providing advise to the Acute on policies and procedures as well as working alongside community stakeholders.

Marie is devoted to quality improvement initiatives and has implemented training programs to enhance the discharge process, streamline communication and improve care coordination within the Acute Setting.

With her strong leadership skills and dedication to patient-centred care, Marie’s objective is to set positive change in the discharge services, ensuring that patients receive the highest quality of care throughout their hospital journey.

Pricing structure

  • £249 + VAT for you to download and view in your own time
  • Click on 'Book Place' and complete your details

Purchase Fees

You will receive an instant payment option or invoice on completing the booking form. Once your payment has been made, you will be given the access details to view the presentations on-demand.

Certification of Attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

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Past attendee feedback

SBK Healthcare has been holding webinars, online forums, face-to-face conferences and workshops for the NHS for over 18 years. They are researched and designed to help you both in your day-to-day work, and to set up new services, improve on the delivery of current services and deal with your cost, productivity and efficiency challenges. Check out what some of our past attendees have said:

"Well done with the training outlines, the time management is spot on, the speakers were amazing and the break out interactive sessions was my best part of the training"

Surrey and Sussex Healthcare NHS Trust, Enhancing your Integrated Discharge Service, May 2024

"It has allowed me time away to reflect on achievements but also where we need to go. Sharing and listening to others was really valuable"

Sunderland and South Tyneside NHS Foundation Trust, Enhancing your Integrated Discharge Service, May 2024

"The speakers had a wealth of knowledge in discharge planning"

Buckinghamshire NHS Trust, Enhancing your Integrated Discharge Service, May 2024

"Very informative, and relatable topics discussed; eye opening, helped me to realize that the issues I face as a discharge Liaison Nurse are not unique and I can draw on the experience of others"

SASH, Enhancing your Integrated Discharge Service, May 2024

“Great to get different areas sharing experiences”

University Hospitals Sussex NHS Foundation Trust, Streamlining Complex Paediatric Discharge Pathways, April 2023

“Great to network with other professionals and hear about other teams”

Belfast Health & Social Care Trust, Streamlining Complex Paediatric Discharge Pathways, April 2023

“Lots of relevant information regarding discharge criteria, parental involvement, planning and support”

Imperial College Healthcare NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

“I found all speakers informative and knowledgeable. Gave me lots to discuss with my manager to enhance our service”

Warrington and Halton Hospitals NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

“Very informative, lots of opportunity for discussion and networking”

North Bristol NHS Trust, Enhancing your Complex NICU Discharge Planning, September 2023

View further comments on SBK Healthcare events on Trust Pilot.