SBK Healthcare

Professional development

Mon 15 Sep 2025 09:30-15:40

Online Course, 5 CPD Hours

Step confidently into leadership with the practical skills to support your team, shape your management style and drive forward positive change

Designed for aspiring NHS team leaders and managers, this interactive course will equip you with management skills that will enable you to take the lead with confidence and clarity. Gain new tools to develop your leadership style, learn how to tackle team challenges and take meaningful, progressive steps to enhance productivity and improve outcomes in your service.

Early Bird: £249+VAT for one NHS or Public Sector place when booked before 25th July 2025!

Additional professional development courses are available, view them by clicking here

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Essential Leadership Skills for New NHS Managers

Online 5 CPD hours Early Bird: £249+VAT

Develop the skills to lead people with confidence, clarity and compassion

Whether you are new to a leadership role or looking to redefine your approach, this practical training will equip you with proven strategies to enhance your communication skills, understand what motivates your team, and develop a leadership style that ensures positive productivity. Book now to learn how to:

Reframe your conversations and management approaches to boost productivity
Refine your communication skills to ensure that you are developing a psychologically safe team
Reflect on your current leadership strategies and understand what works well
Understand how others’ perceptions will impact your management style
Develop the skills to enter and manage an existing team
Establish healthy team habits and prevent dysfunctional team dynamics
Benefit from expert advice from a leading trainer who will support you with sensitivity and care

New to leadership? Start strong with skills to last a career

Through a blend of informative content, self-reflection and peer discussion, you will explore how to better understand yourself and others, develop your leadership style, and create high-performing, psychologically safe teams. Take away practical strategies through:

Insightful, skills-based presentations: learn new communication skills, leadership styles and what makes an effective team dynamic
Self-assessment and reflection: understand your leadership preferences and how to adapt your approach to meet team needs
Real-world scenarios: explore what works in building strong teams, tackling toxicity and improving culture through real-life case studies and shared experiences
Interactive breakout discussions: share experiences and learn from your peers to build confidence, explore new ideas and identify with others who are growing in their role

This course is available for in-house training

9:30	Join, tech support and opportunity to network in your meeting room
10:00	Introduction, instructions and leader’s opening remarks Laura Willcocks, Assistant Director Integration Education and Innovation, University Hospitals of Leicester NHS Trust
How to connect and communicate
10:10	Understanding yourself and understanding others: how we communicate and our perceptions How we make sense of the world, the way we view things and how that impacts our communication How others may make sense of the world differently to us, and why this is important Understanding key factors that impact our communication skills with others
11:00	Questions and answers with Laura Willcocks
11:10	Interactive discussion with feedback: How does your outlook impact your communication? Knowing what you know now, how do you feel about your communication style? When are you at your best? And when are you not at your best? What can you do to rescue ‘bad’ conversations? What key points will you be actioning going forward?
11:30	Screen break
Discovering your leadership approach
11:40	Introduction to different leadership styles and self-assessment practice Gain knowledge and understanding of different models of leadership styles Undertake a self-assessment tool to identify where your preferences lie Understanding your results and its impact: what needs developing?
12:30	Questions and answers with Laura Willcocks
12:40	Interactive discussion: Adopting new leadership styles Is there a ‘best’ style? Which appeals most to you? How can you build on your existing strengths? Consider who you know that utilises successful leadership skills. What do you value about them? Where could you apply your new skills?
1:00	Lunch break
Building better teams
1:30	Ensuring effective leadership and managing high performing teams The importance of effective teamwork and how to enter an established team Understanding key factors and models that enable effective teamwork ‘Toxic teams’: what are they and how are they characterised?
2:10	Questions and answers with Laura Willcocks
2:20	Interactive discussion: Tackling dysfunctional team dynamics Which team model resonates with you, and how will you apply it? How does a team overcome the dysfunctions of a toxic team? What can you put in place to move your team forward towards high performing
2:30	Screen break
Why culture and psychological safety matters
2:40	Exploring organisational culture: Why is working culture and safety so vital? Understanding what organisation culture is and how it is measured Why psychological safety is the oxygen we all need and how to supply it Understanding the role of leadership in driving forward culture and safety for individuals and teams
3:30	Questions and answers with Laura Willcocks
3:40	Close of course

Bringing a wealth of expertise and knowledge

Laura Willcocks

Job Title:

Assistant Director Integration Education and Innovation

Organisation

University Hospitals of Leicester NHS Trust

Biography

Laura holds the post of Assistant Director - Integration, Education and Innovation and leads the education service at the world-renowned Leicester Diabetes Centre. This includes the Eden team - a talented, award winning team of clinicians, educators and researchers dedicated to developing education. The programmes are delivered locally, nationally, and internationally.

A physiotherapist by background, Laura blends a clinical and patient focused lens, with a depth and breadth of leadership, management, and organisational development experience. This combines to provide an expertise and passion for innovation, integration, and education – all designed to build knowledge and confidence of health care professionals – and the subsequent improvement in patient outcomes. Her strongest value is to “make a difference”.

Laura has worked in diabetes care for many years and the commitment to improve care for people living with diabetes and associated conditions is ever present.

Pricing Structure

You or a colleague can claim the group NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

For group bookings of five or more people, please email our delegate support team or call 01732 897788 for further details

This course is available for in-house training

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

Reservations

You can reserve a no-obligation place whilst you apply for funding

How this online forum will work

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Terms and conditions

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Created to enable NHS professionals to step back, improve your understanding and hone your finer skills, this training is open to any emerging NHS leader or manager. Join a cohort of NHS colleagues that have benefitted from SBK Healthcare’s professional development courses:

Service Managers and Operational Leads
Team Leaders and Team Managers
Specialist Nurses, Matrons and Midwives
Consultants and Clinical Leads
Therapist Leads and Senior PWPs

If you have a team that is 30 people or more, you can have a bespoke course delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

“The training was amazing today. Found it really helpful for myself and as a manager to a lovely team who I care about”
Compassionate and Supportive Leadership Skills, March 2024

"A thorough look at compassionate leadership in the workplace"
Compassionate and Supportive Leadership Skills, March 2024

“The whole training session was brilliant and made me think about a number of areas that I need to study in detail"
How to Build a Successful NHS Business Case, December 2024

“Very approachable and lots of opportunity for discussion"
How to Build a Successful NHS Business Case, December 2024

"Really useful - helping to solve real-world problems. Good to focus on what I would taking from it"
NHS Leadership Skills for Civility and Respect, November 2023

"Excellent course and very well presented"
NHS Leadership Skills for Civility and Respect, November 2023

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing NHS delivery forums offer dedicated presentations, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Essential Leadership Skills for New NHS Managers