Thu 20 Oct 2022 09:00-15:40
Online Course

Come together with colleagues from across the country to strategise how to grow and develop your private patient service, in the aftermath of the pandemic. Be reassured by operational, financial and policy updates and log off with a clear, planned route back to full operation. Plus, take advantage of useful networking opportunities with other services and discover how they are rebuilding, growing and kick starting new business opportunities.

NHS Private Patient Service Roadmap
Online 5 hours From £299+VAT

5 hours Continuing Professional Development: what you will learn

Benefit from national updates and case study presentations which will enable you to map your way to improving capacity and developing NHS private patient business. Book your place and refocus on:

  • National updates: your roadmap back to full capacity
  • Improving your market positions: assess network agreements, PMI aims and competition
  • Strategies to fill the gap in diagnostics whilst maintaining your private patient activity
  • Effectively negotiating contracts with private insurance companies to maximise profits
  • Structuring your service to maximise overseas markets
  • Developing your PPU operational strategy to increase service revenue
  • Rebuilding your service whilst reducing the NHS elective service backlog

Attend this online NHS event from the comfort of your own home

Packed with examples of best practice, novel ideas and expert advice, plus benefit from:

  • Meeting each other – turning on your videos and microphones in the breakout rooms
  • Listening and watching presentations and speakers’ Q&A – in the main conference room with your chair
  • Taking part in facilitated interactive sessions – enabled by moderators in the breakout rooms
  • Feeding back and engaging – using the chat box and moderators sharing content in the main conference room
Join, tech support and opportunity to network in breakout rooms
Instructions, introductions and opening remarks
Recovering from the pandemic: Where are we now?
NHSE National update: Making sure the NHS is getting properly paid
  • Ensuring your service always gets appropriate payment
  • Effective systems to maximise NHS profit
  • Service recovery as an enabler of future growth in NHS private services
Healthcare as an export
Looking forward: How the Export Collaborative will support the entire sector
  • Generating income for the NHS and business opportunities for the private sector
  • Exploring inward investment opportunities from overseas organisations and direct investment
  • Developing the Export Collaborative as a recurrent new source of income for your service
Mo Islam, Deputy Head of Healthcare - NHS Healthcare, Life Sciences and Chemicals Directorate, Healthcare UK
Questions and answers with your speakers
Sponsorship presentation opportunity
Sponsorship questions and answers
Interactive discussion: How can private patient services fill the diagnostic gap?
Screen break
Feedback from interactive discussion: How can private patient services fill the diagnostic gap?
Lessons learnt from continuing services throughout the pandemic to maintain income
  • Working during the pandemic: demonstrating the need and protecting private business
  • Investigating the overseas market: growing business and ensuring profit during lockdown
  • Looking forward: taking the next steps in restarting elective services and increase access
Questions and answers with your speakers
Interactive discussion: Benchmarking your private patient service
Lunch screen break
Interactive discussion feedback: Benchmarking your private patient service
Growing your private patient business
Operating throughout the pandemic: Restarting services and managing growth
  • Restarting service during the pandemic to resume your pre-Covid activity
  • Engaging new patients into private practice to overcome NHS waiting times
  • Working with overseas patients and managing your overseas visitors to increase profits
Questions and answers with your speaker
PMI insight on accessing the market
Panel presentations: Negotiating contracts with Private Insurance Companies
  • Are PMIs willing to assess an NHS hospital differently to a private hospital?
  • Insightful advice on tactics and legal structures for working effectively with Medical Insurers
  • Price, volume and networks: how NNS PPUs can set up good working practices
John Crompton, Head of Hospital Management, Bupa UK and Adrian Nye, Procurement and Outsourcing Director, Aviva Health
Interactive discussion feedback: Benchmarking your private patient service
Screen break
Tackling the patient backlog
Exploring new initiatives for waiting lists to reduce patient backlog
  • Kick-starting elective services after lockdown: negotiating space and delivering elective care
  • Creating a plan to meet demand and working through patient waiting lists: streamlining elective procedures
  • Looking forward to the next year: growing the service in 2023
Questions and answers with your speakers
Closing remarks and close of conference

Your speaker line-up:

Job Title:
Deputy Head of Healthcare - NHS Healthcare, Life Sciences and Chemicals Directorate
Healthcare UK

Job Title:
Head of Hospital Management
Bupa UK

Job Title:
Procurement and Outsourcing Director
Aviva Health

Call for speakers

If you would like to give a presentation and share your work or the work of your service at this online conference, we would be delighted to hear from you. 

To discuss speaking opportunities please email the conference producer Vanessa Pearce at or call Vanessa on 01732 897788.

Pricing structure

  • £349 + VAT for one NHS or public sector place
  • £299 + VAT (each) for two or three NHS or public sector places
  • £699 + VAT for one commercial organisation place

Commercial companies are also invited to sponsor this day please email Sarah Kemm for further details.

If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Come together with established units, private facilities and services who are beginning to restart their PPU to network, share and develop new ways of moving forward. This online conference will bring you together with:

  • Private Patient Managers, Overseas Visitors Managers and General Managers
  • Business Development and Operations, Performance and Planning Leads
  • Commercial, Marketing and Communication Managers
  • Financial Planning, Contracts, Accounts and Finance Leads
  • Clinical Leads, Consultants and Senior Nurses

Past attendee feedback

Now made even more accessible online, this event follows on from the hugely successful ‘NHS Private Patient Service Development 2020’ held at Guys’ and St Thomas’ NHS Foundation Trust which welcomed over 100 attendees from across the country and was described as:
  • ‘Excellent, well organised and very useful content and networking opportunities’
  • ‘Informative and great for networking’
  • ‘It was very good and glad to see an event on private patients, much needed’
  • ‘Reassuring to know other PPUs are experiencing same challenges’
  • ‘The event was fantastic in content and presentation’

View further comments on SBK Healthcare events on Trust Pilot.

An online forum like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this forum today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this forum and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.