Tue 4 Jun 2024 09:30-15:50
Online Course

From inception to a fully running service, join us at this online course which will equip you with the tools for setting up your Mental Health Crisis Assessment Service (MHCAS). Your course leaders, Dr James Dove and Matthew Cully, will share their first-hand experiences from establishing a thriving MHCAS and how the team are continuing to develop and grow the service. Explore the challenges and success, plus leave this course with the step-by-step guide to establishing an MHCAS which will reduce your emergency departments footfall and provide appropriate, tailored care for your patients.

Setting Up and Establishing your Mental Health Crisis Assessment Service
Online 5.5 hours From £299+VAT

5.5 hours Continuing Professional Development: what you will learn

Are you looking to set up a Mental Health Crisis Assessment Service? Would you like to learn how to overcome the challenges and achieve successes in your MHCAS? If yes, then this is the study day for you. Book your place and discover how to:

  • Implement the foundations for setting up a thriving service
  • Collaborate with your stakeholders to access funding and resources
  • Form a confident and structured team to achieve a successful MHCAS
  • Identify and overcome logistical challenges such as incidents and staffing costings
  • Reduce staff anxieties by engaging them with an understanding of the nature of an MHCAS
  • Highlight and present the successful data of the service to support your journey

Developed with convenience in mind: join this NHS online course remotely

With an enhanced emphasis on networking, interactive discussion and idea sharing, this forum will provide you with all the elements you need to deliver change through:

  • Evidenced based examples and scenarios: alleviate the pressure of setting up a new service by learning from those who have paved the way
  • Interactive presentations: implement your learnings and build your action plan
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the day with the confidence to make changes
Join, tech support and opportunity to network in breakout rooms
Introduction, instructions and leaders opening remarks
Dr James Dove, Consultant Psychiatrist and Matthew Cully, Clinical Lead, Mental Health Crisis Assessment Service, Camden and Islington NHS Foundation Trust
The foundations of an MHCAS
Establishing the essentials: how to set up a successful Mental Health Crisis Assessment Service (MHCAS)
  • Inception of a new service: evaluating the urgent care pathway and determine why you should adopt MHCAS
  • Planning and administration: lessons learned from setting up a psychiatric service
  • Accessing the funding: evaluating needs and navigating stakeholder expectations
  • Forming your team and evoking confidence in your staff
Questions and answers with James and Matthew
Interactive discussion: Building your foundations for setting up an MHCAS
  • Describe your service currently: What stage in your service journey are you at? Do you currently have plans to develop an MHCAS?
  • Considerations for service inception: what challenges will you need to overcome and how?
  • Share your concerns for accessing funding and your idea of what constitutes successful business case proposal
Screen break
Feedback from interactive discussion: Building your foundations for setting up an MHCAS
Navigating operations
Understanding the logistics of implementing a psychiatric emergency department
  • Assessing day in the life Camden and Islington NHS Foundation Trust’s MCAS: what lessons can you take away?
  • Practical guide to implementing an effective staffing model: identifying costings and staffing structure
  • Managing safety and risks in MHCAS: mitigating incidents
  • Exploration and assessment of executive data reports on the operational functions of the service
Questions and answers with James and Matthew
Interactive discussion: Overcoming operational challenges in your MHCAS
  • How would you like your MHCAS team to look? Who will it be made up of? Which staffing strategies will you need to implement to achieve this?
  • Meeting the demands of your patients: what safety procedures do you currently have in place for incidents in your service?
Lunch break
Feedback from interactive discussion: Overcoming operational challenges in your MHCAS
Real-world challenges and successes explored
Evaluating the service: identifying the pitfalls and celebrating the success of a thriving service
  • Reducing staffing anxieties: understanding the capacity of the patient and the nature of an emergency service
  • Highlighting the patient experience: meeting the need of the patient and tailoring the service in line with the feedback
  • Implementing processes to navigate the pressures of the service
  • Looking at the data: investigating the successful admission and readmission rates
Questions and answers with James and Matthew
Interactive discussion: Ensuring the future of your MHCAS: Increasing stakeholder buy in
  • Describe what a successful service looks like to you?
  • What are the questions being asked from your stakeholders regarding success?
  • What practical steps are you going to take to successfully answer these questions?
Screen break
Feedback from interactive discussion: Ensuring the future of your MHCAS: Increasing stakeholder buy in
Future aspirations
The next steps: exploring what the future of MHCAS development looks like
  • Expanding the service: increasing capital money and transitioning to a bigger ward to increase capacity
  • Achieving a 12-hour length of stay: lowering the footfall in the emergency department
  • Widening the remit: implementing police/ambulance drop off and increasing access through patient walk ins
Questions and answers with James and Matthew
Interactive discussion: Building an action plan: what are your next steps?
  • What are your main take-aways from today?
  • What are your next steps when returning back to your team?
  • Describe what you are excited about regarding MHCAS and the future journey of your service?
Feedback from interactive discussion: Building an action plan: what are your next steps?
Leaders closing remarks
Close of day

First-hand speaker experience

Your course leaders have established a thriving MHCAS and are going to share their experiences with you so that you can successfully implement your service:

Job Title:
Consultant Psychiatrist
Camden and Islington NHS Foundation Trust

Job Title:
Clinical Lead, Mental Health Crisis Assessment Service
Camden and Islington NHS Foundation Trust

Pricing structure

  • £399 + VAT for one NHS or public sector place
  • £299 + VAT (each) for two or three NHS or public sector places

You or a colleague can claim the £299+ VAT NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

Commercial companies are also invited to sponsor this day please email Sarah Kemm for further details.

If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing bookings@sbk-healthcare.co.uk. You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

This online course is ideal for NHS professionals working within Psychiatric Liaison, Crisis and Home Treatment Teams. It is also informative for Ambulance services, Acute Trusts or those involved in the Urgent Care Pathway looking to set up a new MHCAS. This includes but is not limited to:

  • Executives and Operating Officers
  • Operation, Service and Clinical Managers and Leads
  • Matrons and Sisters
  • Consultant Psychiatrists and Psychologists
  • Nursing Leads

Past attendee feedback

This online course follows on from our hugely successful Mental Health Crisis Care conference held in November 2023. Take a look at how attendees have previously described our relevant events:

“An excellent event, informative and mutually supportive between different colleagues and services"

Rethink Mental Illness, Mental Health Crisis Care and Home Treatment Teams, November 2023

"Really interesting and good for networking"

Midlands Partnership University NHS Foundation Trust, Mental Health Crisis Care and Home Treatment Teams, November 2023

“I found the day extremely informative. It was so helpful to hear from more experienced managers on how they manage their teams”

North West Anglia NHS Foundation Trust, Building Trust and Understanding in your NHS Teams, July 2023

“Well organised content, extremely knowledgeable trainers who were friendly and had an excellent focus to including everyone”

Northamptonshire HealthCare NHS Foundation Trust, Safety Planning in MH Crisis Care, June 2022

“It was a really helpful day and gave up to date information and clear practical ideas of things that we can do locally”

Nottinghamshire Healthcare NHS Foundation Trust, Safety Planning in MH Crisis Care, June 2022

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These events offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788 

Email: sarah.kemm@sbk-healthcare.co.uk