Online Course

Immerse yourself in this inspiring online training day, specifically designed for emergency and urgent care professionals who are pursing solutions to alleviate service pressures. Stay at the forefront of your profession by attending this one-day course, where you will formulate your action plan to improve patient flow and take your next steps to incorporate alternatives to A&E. 

Another event of interest:

A&E Patient Flow: Efficiencies and Alternatives
Online 5 hours From £249+VAT

Tangible processes and practical plans to elevate your service delivery

Come together in a supportive learning environment to benchmark your service and discover implementable alternatives to emergency care. Join us in an immersive study day to:

  • Streamline your front door to alleviate service pressures
  • Benchmark your patient flow and discover solutions to flow challenges
  • Establish a patient quality and safety plan
  • Explore how utilising Urgent Treatment Centres can reduce A&E footfall
  • Examine the impact of collaborating with GPs to improve emergency care
  • Gain inspiration to achieve the national 4-hour performance target
  • Evaluate the Community Emergency Medicine approach
  • Decide the next steps for your service improvement plan

Developed with convenience in mind: join this online NHS event from the comfort of your own home

Packed with examples of best practice, interactive discussions and ‘how to’ advice, this course will provide you with all the elements to engage with the day:

  • Meet each other – network and find out what’s going on outside your trust in breakout rooms
  • Listen and watch presentations and speakers’ Q&A –discover tangible solutions to your frustrations and challenges in the main conference room
  • Take part in collaborative interactive discussions – enabled by moderators in the breakout rooms
  • Leave with a plan: dedicated time for you to map out your next steps for improving patient flow
Registration, technical support and networking opportunity
Introduction, instructions and chair’s opening remarks
Streamlining your Front Door
Meeting the demands on emergency care: incorporating a ‘get it right first time’ approach
  • How-to guide to achieving a streamlined front door to alleviate service pressure
  • Overcoming A&E admission challenges to achieve the 4-hour performance target
  • Engaging effectively with other services to appropriately redirect patient flow
Stevan Bruijns, Consultant Emergency Medicine, Somerset NHS Foundation Trust and Clinical Advisor, UEC Bundle Implementation, NHSE Southwest
Questions and answers with your speaker
Interactive discussion: Benchmarking your patient flow into your Emergency Department
  • Describe your service’s current approach to streamlining at the front door
  • Which of your approaches has been the most successful and how did you achieve this?
  • What has been your biggest challenge regarding patient flow and how have you or do you plan to overcome this?
Feedback from interactive discussion: Benchmarking your patient flow into your Emergency Department
Screen break
Improving Quality and Safety
Developing a quality and safety plan: providing the right level of care for your patients
  • Actions and guidance: maintaining a culture of safety and providing appropriate patient care
  • Practical steps to handling and reducing repeated emergency care attendance
  • Case study insight: how one emergency department manages and responds effectively to patient mental health
Dr Adam Dalby, Emergency Medicine Speciality Doctor, York and Scarborough Teaching Hospitals NHS Foundation Trust
Questions and answers with your speaker
Interactive discussion: Sharing best practice: improving the patient experience
  • What resources are you currently using to improve your patients’ experience of your emergency department?
  • What helpful patient feedback have you received?
  • How will you or have you incorporated patient feedback to improve your service?
Feedback from interactive discussion: Sharing best practice: improving the patient experience
Lunch break
Evaluating Alternatives to A&E
Case study: How the Urgent Treatment Centres (UTCs) are reducing A&E footfall
  • Day in the life of Mersey Care NHS Foundation Trust UTC: enhancing the emergency care pathway through urgent treatment collaboration
  • Exploring the pitfalls and the successes of UTCs to facilitate A&E attendance avoidance
  • Benchmarking your assessment process to Urgent Treatment Centres to ease service pressures
Questions and answers with your speaker
Case study: Collaborating with primary care to build a cohesive emergency care experience
  • GP testimonial: examining the impact of extended GP hours to improve emergency care efficiency
  • Practical guidance on co-locating a GP service in emergency departments to achieve A&E 4-hour performance
  • Collaborating and communicating effectively with GPs to minimise wait times
Prof Shammi Ramlakhan, Consultant in Emergency Medicine, Sheffield Children's Hospital and Sheffield Teaching Hospital
Questions and answers with your speaker
Interactive discussion: Navigating the changing landscape of Emergency and Urgent Care
  • Share your thoughts regarding the national targets and goals for Emergency and Urgent Care
  • What goals and guidelines are you currently implementing to achieve the national delivery plan for recovering urgent and emergency care services?
Feedback from interactive discussion: Navigating the changing landscape of Emergency and Urgent Care
Screen break
Case study: How to apply Community Emergency Medicine (CEM)
  • Prehospital thinking: deep dive into Bristol’s Community Emergency Medicine Service
  • Evaluating the challenges and celebrating the successes of a community model to emergency care
  • How-to guide on successfully incorporating CEM into your service to reduce ED attendance
Questions and answers with your speaker
Practical Directions for your Future Service
Interactive discussion: Map out the next steps for improving your service’s patient flow
  • Share your main take-aways from the day: how will they help you reduce pressure on your emergency service?
  • What are your next steps for improving patient flow in your service? How are you going to achieve this?
Feedback from interactive discussion: Map out the next steps for improving your service’s patient flow
Chair’s closing remarks and close of day

Call for Speakers

If you would like to give a presentation and share your work or the work of your service at this online course, we would be delighted to hear from you.

To discuss speaking opportunities please email the conference producer Victoria Batchelor or call Victoria on 01732 897788.

Confirmed so far:

Job Title:
Emergency Medicine Speciality Doctor
York and Scarborough Teaching Hospitals NHS Foundation Trust

Adam is an Emergency Medicine Specialty Doctor and Emergency Medicine Governance Lead at Scarborough Hospital. He is also a Senior Lecturer in Patient Safety and Improvement Sciences at Hull York Medical School (HYMS). He has worked for the Chief Medical Officer of a large Yorkshire Trust as a Leadership and Management Trainee and has previously been employed as a Clinical Teaching Fellow at HYMS. In addition to his degree in Medicine from The Queen’s University of Belfast, he holds a BSc (Hons) in Medical Sciences with Management (Imperial College London), a PGCert in Health Economics (Aberdeen), and an MBA (University of Hull). His areas of professional interest are quality improvement, patient safety, clinical and corporate governance, and systems thinking. 

He is passionate about improving care for patients through well considered, evidence-based, well-planned, focused interventions.

Job Title:
Consultant Emergency Medicine and Clinical Advisor, UEC Bundle Implementation
Somerset NHS Foundation Trust and NHSE Southwest

Job Title:
Consultant in Emergency Medicine
Sheffield Children's Hospital and Sheffield Teaching Hospital

Pricing structure

  • £249+VAT - Early Bird Price until Friday 3rd May 2024
  • £399 + VAT - after Friday 3rd May 2024
  • Group discount - 4 places for the price of 3 (applicable after Friday 3rd May 2024)

You or a colleague can claim the group NHS discount, for booking four places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

For group bookings of five or more people, please email Leonna Beadle or call Leonna 01732 897788.

This course is available for in-house training 

Available as a bespoke course to teams of 30+ people. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding.

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  •  Booking contact: name, job title, department, email and telephone number
  •  Event(s) to reserve for: title and date
  •  Delegate details (for each delegate): name, job title, department, email and telephone number
  •  Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavor to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavor to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Join your fellow emergency department colleagues from across the country to benchmark and hear case studies on the real-life application of alternatives to A&E. Share ideas and thoughts with colleagues including, but not limited to:

  • ED Clinical Lead and Nurses
  • Emergency Consultants
  • Senior Sisters and Matrons
  • Service Line and General Managers
  • Clinical Directors of Urgent and Emergency Care

Past attendee feedback

SBK Healthcare has been producing quality training from online forums to face-to-face conferences for the NHS for over 18 years. They are researched and designed to help both in your day-to-day work and to walk away with practical steps to improving on the delivery of your current services. Check out what some of our past attendees have said:

“Excellent day with lots of useful content and resources to look at, it's going to take some time to process but I'm excited about implementing more support in this area.”

University Hospital Southampton NHS Foundation Trust, Enabling Psychosexual Health in Gynaecologic Cancer, Feb 2024

“Really good course giving practical help on how to have difficult conversations. Lots of tools to use in real-world situations.”

Barts Health NHS Trust, Handling and Responding to Difficult Conversation, Jan 2023

“I think it was an excellent investment and I’m pleased I’ve attended - it has given me some hints and tips and useful information.”

Maidstone and Tunbridge Wells NHS Trust, Setting up Prehabilitation in your Cancer Pathway, April 2023

“Very informative, makes you more aware of how other trusts work, well delivered, certainly gives confidence to explore your triage assessments and how to gain more knowledge and different ideas for triage.”

Torbay and South Devon NHS Foundation Trust, Enhance your Oncology Nurse-led Telephone Triage Assessment, April 2023

“It was brilliant to hear about progress and setbacks experienced by colleagues across the UK.”

University Hospital Southampton NHS Foundation Trust, Establishing your Acute Oncology Same Day Emergency Care, Sep 2023

“Very informative, packed with tips and information and targeted to the audience.”

Black Country Healthcare NHS Foundation Trust, Building a Successful NHS Business Case, May 2022

“Well organised and a good cross section of areas.”

George Eliot Hospital NHS Trust, Developing your SDEC Service, Nov 2022

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing forums offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 

Sarah Kemm 

Contact: 01732 897788