NHS Private Patient Business Development Conference

Philip is a specialist healthcare sector management consultant with over 25 years industry experience.

He established Housden Group in 2006. Its’ primary aim was, and still is, to support both private and public sector clients in achieving optimal commercial growth, by designing and building innovative, yet pragmatic commercial solutions.

Housden Group has delivered a wide range of successful projects for over twenty NHS Trust Private Patient Units (PPUs). Its’ services include strategy and market reviews, performance turnaround, the launch of new services and business cases for development.

As well as managing several major projects and organisational issues through business case approval and bid wins, Philip also supports hospital consultant and GP groups and other clinically-led organisations on commercial development and service change.

Philip is the PPU Correspondent for Independent Practitioner Today and writes a regular column. He was Inaugural Consultant Editor of the British Journal of Health Care Management and past Chair of the Henley Alumni ‘Healthcare Special Interest’ Group.

Philip is presently leading the creation of a PPU 'chain' founded on Trusts in Essex.

For further company details and case studies visit: www.housdengroup.co.uk and https://www.linkedin.com/company/housden-group

Richard is the driving force behind Patient Billing. He has worked within the medical billing industry for over 10-years and founded Patient Billing in 2018. During his career he has gained extensive knowledge of private healthcare and the major stakeholders – patients, insurance companies, embassies, hospital groups and clinicians. Richard ensures the company operates according to his strongest principle of putting each patient at the centre of everything, treating them with care and respect to make their journey easier. Richard is also a trustee of two patient-focused charities.

Jonathan leads the Engagement Team, which is helping hospitals and consultants to demonstrate the quality of their services and meet their legal obligations for providing better information to patients. He has a number of years’ experience in delivering health information websites for patients, helping them make informed choices about their medical care. Jonathan joined PHIN in January 2015 from Bupa where he's worked in customer services, policy development, medical communications and in professional relations. Jonathan has an MBA and qualifications in programme and project management.

As well as working alongside the Medical Director and Deputy Director of Clinical Operations to support the operational leadership of their division, Dean is largely responsible for defining the strategic direction of growth, developing and marketing business nationally and internationally, and ensuring a solid financial footing. Dean manages relationships across various groups of customers including patients, NHS colleagues, insurance companies, consultants and embassies/international. Alongside this, he also stays abreast of developments within the Trust as one of the senior leadership team responsible for operational flow within the hospital by forming part of the Gold command structure for the Royal Free Hospital.

Sally Taber is the Director of the Independent Healthcare Sector Complaints Adjudication Service (ISCAS)1. ISCAS provides independent adjudication on complaints related to ISCAS subscribers and operates as a voluntary subscriber scheme for the majority of independent healthcare providers. In her role, Sally Taber oversees the complaints management service for all private hospitals and clinics in the UK. Additionally, she serves as a Trustee of the Joint Council for Cosmetic Practice (JCCP), responsible for handling complaints sent to the JCCP.