Wed 13 Dec 2023
Video & Slides

Featuring presentation videos and accompanying slides: learn, discuss and develop practical strategies to grow your NHS Private Patient activity for 2024. Sponsored by Streets Heaver, this online forum will engage you with the colleagues who are experiencing the same challenges and be inspired by the pockets of best practice happening across the country. 

If you would like to attend a future event on this topic, please email our Customer Service Team or telephone 01732 897799. They will be happy to assist you.

NHS Private Patient Service Summit
On-demand 4 hours £299+VAT
Streets Heaver

4 hours Continuing Professional Development: what you will learn

Create a clear plan to boost your productivity under current pressures and gain new insight into what your service might be able to achieve in the future. View the presentation video and slides and focus on:

  • A deep dive into a contract management to enhance your understanding
  • Understanding what sufficient NHS indemnity looks like to ensure that your service is protected
  • Gaining a national perspective from some of the UKs largest healthcare insurers
  • Improving your market position: assessing network agreements, PMI aims and competition
  • Negotiating contracts with your insurance provider in individual breakout rooms
  • Developing your PPU operational strategy to increase service revenue
  • Listening to how other services have increased their private patient activity
  • Rebuilding your service whilst reducing the NHS elective service backlog

Meet your education and training needs in your own time

Take away ideas from the trailblazers and adapt them for your own service, plus benefit from:

  • 4 CPD hours of presentation and speaker Q&A
  • Featuring engaging video and accompanying slides
  • Available at £299 + VAT for NHS and public sector professionals
  • Download and view in your own time
  • CPD Certificate issued to you after viewing the video

7 presentations | 15 parts | 4 CPD hours | Filmed on Wednesday 13th December 2023

Introductions and chair’s opening remarks
Understanding the market picture
How does your PPU compare? Insights into NHS Trusts PPU performance post pandemic
  • Funding and the growth of the NHS Private Patients sector
  • Reviewing the opportunities for expansion through PPU
  • What’s next? Practical steps to developing your PPU
Philip Housden, Director, Housden Group
Ensuring sufficient indemnity for NHS Private Patient Units and reducing risk
  • Ensuring your PPU, patients and consultants are appropriately indemnified: explained
  • Our findings from surveying consultants and how you can reduce your risks
  • What can you do going forward? Futureproofing medical indemnity to benefit all
Mark Riley-Pitt, Head of Healthcare Risk Consulting, AON
Questions and answers with Mark Riley-Pitt and Philip Housden
Industry Collaboration
Improving Patient Engagement: How to build a strong, reliable relationship with your patients
Mark Wilkinson, Customer Success Manager, Streets Heaver Healthcare Computing
Contract management
Mini-masterclass: Investigating NHS contracts, understanding nuances and spotting negotiation opportunities
  • Why are contracts needed?
  • Contract vs no contract: an assessment of risks and models that could be considered
  • Exploring the basics of contracts
  • Which contracts can be reviewed
  • Legalese – an introduction to legal terms
David Powell, Research Contracts Adviser, Aneurin Bevan University Health Board
Questions and answers with your masterclass leader
PMI insight on accessing the market
Panel presentation: Negotiating contracts with Private Insurance Companies
  • Are PMIs willing to assess an NHS hospital differently to a private hospital?
  • Insightful advice on tactics and legal structures for working effectively with Medical Insurers
  • Price, volume and networks: how NHS PPUs can set up good working practices
Lindsey Davies, Senior Hospital Contracts Manager, Bupa UK, Adrian Nye, Procurement and Outsourcing Director, Aviva Health and Neal Jamieson, Hospital Account Manager, AXA Health
Panel questions and answers: Sharing our business focus for 2024/2025
Service Growth
Case study: Creating a scalable plan to support growth and increase revenue
  • Engaging with stakeholders, setting goals and building a systematic approach
  • Creating a visible brand, establishing an identity and improving access equity
  • Going to launch: Exploring how we plan to execute strategic change, working with GPs and boosting revenue
Marcus Taylor, Director of Private Care, Buckinghamshire Private Healthcare
Questions and answers with Marus Taylor
Moorfield’s Eye Hospital: Exploring initiatives to boost revenue
  • Reflecting, reviewing and capturing revenue: evaluating the PPU experience for patients and consultants
  • Exploring new initiatives to access new markets: occupational health, GPs and self-funding
  • Case study: Establishing rapid access and urgent care centre to improve access and boost income
Andrew Robertson, Director of Private Care, Moorfields Eye Hospital NHS Foundation Trust
Questions and answers with Andrew Robertson
Chair’s closing remarks

Your speaker line-up:

Job Title:
Housden Group

Job Title:
Head of Healthcare Risk Consulting

Job Title:
Research Contracts Adviser
Aneurin Bevan University Health Board

David began his career in clinical laboratories where he developed an interest in blood coagulation and thrombotic disorders. While working for a private laboratory in London he gained an MSc in Haematology and Molecular Biology and specialised in flow cytometry. He then moved to South Carolina where he worked on therapeutic human monoclonal antibody development. Back in the UK David worked as Commercial Research Manager in Cardiff where he was responsible for commercial trial setup, contracting and costing before moving to a similar position in Southampton. He has extensive knowledge of clinical research contracts gained through his involvement in the development of the model commercial and non-commercial clinical research agreements. He has been a member of the NHS R&D Industry Costing Group and provided technical support for the industry costing templates. He has extensive experience of contract negotiation through his roles of Research Contracts Manager for Health and Care Research Wales and more recently for Aneurin Bevan and Cardiff and Vale University Health Boards.

Job Title:
Senior Hospital Contracts Manager
Bupa UK

Job Title:
Procurement and Outsourcing Director
Aviva Health

Job Title:
Hospital Account Manager
AXA Health

Job Title:
Director of Private Care
Buckinghamshire Private Healthcare

Job Title:
Director of Private Care
Moorfields Eye Hospital NHS Foundation Trust

Job Title:
Customer Success Manager
Streets Heaver Healthcare Computing

Mark Wilkinson is the Customer Success Manager at Streets Heaver Healthcare Computing. He helps clients fully utilise the benefits of their Compucare solutions and oversees the customer account management team. 

Streets Heaver is a forward-thinking healthcare software provider to hospitals across the UK, including 19 of the top 20 earning NHS PPUs. Their powerful private patient billing & administrative solution, CompucareĀ®, seamlessly integrates with your hospital PAS to cut costs, maximise accuracy, and achieve efficiency.

Pricing structure

  • £299 + VAT for you to download and view in your own time
  • Click on 'Book Place' and complete your details

Purchase Fees

You will receive an instant payment option or invoice on completing the booking form. Once your payment has been made, you will be given the access details to view the presentations on-demand.

Certification of Attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Privacy Notice

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Past Attendee Feedback

Held as an interactive online forum and now available to you as a series of video presentations, here is some feedback on the excellent content from the professionals who attended:

“Very well organised and delivered. The topics covered were interesting and well presented”

Royal United Hospitals Bath NHS Foundation Trust

“Thank you for organising again. It is a great event that supports NHS PP development”

Royal Devon University Healthcare NHS Foundation Trust

"The programme covered everything that is affecting PPU's at this time"

Barts Health NHS Trust

“Great experience in terms of discussions and meeting colleagues from the same niche background”

Guys & St Thomas' Specialist Care

“Very diverse interesting agenda”

South Warwickshire University NHS Foundation Trust

“Thank you for a great event!”

SWFT Clinical Services


Wrightington, Wigan and Leigh NHS Foundation Trust

View further comments on SBK Healthcare events on Trust Pilot.

Who came?

If you purchase and view the presentation video and accompanying sides, you will be in good company! The following is an insight into the job titles and organisations who came to NHS Private Patient Service Summit when it was held on Wednesday 13th December 2023:

Job titles:

Ag. Associate General Manager

Business Development Finance Manager

Business Manager MSK and PPU

Chief Strategy Officer

Clinical Service Manager

Director of Clinical Services

General Manager - Private Patient Services

Head of Healthcare Risk Consulting

Managing Director

Private Patient Manager

Private Patient Site Manager

Private Patients Business Development Manager

Private Patients Finance Manager

Private Patients Manager

Procurement and Outsourcing Director

Research Contracts Adviser

Senior Contracts Manager

Senior Directorate Manager for Specialist Services

Strategic Relationship Manager


Aneurin Bevan University Health Board


Aviva Health

AXA Health

Barts Health NHS Trust

Birmingham Women's & Children's NHS Foundation Trust

Buckinghamshire Private Healthcare

Bupa UK

Frimley Health NHS Foundation Trust

Government of Jersey

Guy's and St Thomas' NHS Foundation Trust

Housden Group

Leeds Teaching Hospitals NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Portsmouth Hospitals University NHS Trust

Royal Devon & Exeter NHS Foundation Trust

Royal National Orthopaedic Hospital

Royal United Hospital Bath

South Warwickshire University NHS Foundation Trust

The Royal Orthopaedic Hospital NHS Foundation Trust

Wrightington, Wigan and Leigh NHS Foundation Trust