Wed 13 Dec 2023 08:50-15:50
Online Course

*** Black Friday Deal *** Book your full price NHS or Public Sector place before Friday 8th December and get one third off! 

Only at this one stop meeting of minds will you learn, discuss and develop practical strategies to grow your NHS Private Patient activity for 2024. Sponsored by Streets Heaver, this interactive online forum will engage you with the colleagues who are experiencing the same challenges and be inspired by the pockets of best practice happening across the country. 

NHS Private Patient Service Summit
Online 5 hours From £266+VAT
Streets Heaver

5 hours Continuing Professional Development: what you will learn

Create a clear plan to boost your productivity under current pressures and gain new insight into what your service might be able to achieve in the future. Book your place and focus on:

  • A deep dive into a contract management to enhance your understanding
  • Understanding what sufficient NHS indemnity looks like to ensure that your service is protected
  • Gaining a national perspective from some of the UKs largest healthcare insurers
  • Improving your market position: assessing network agreements, PMI aims and competition
  • Negotiating contracts with your insurance provider in individual breakout rooms
  • Developing your PPU operational strategy to increase service revenue
  • Listening to how other services have increased their private patient activity
  • Rebuilding your service whilst reducing the NHS elective service backlog

Join this discussion focused course and engage with your NHS peers

Share with like-minded members of the PPU community, business consultants and the wider insurance industry through active participation in panel discussions, forums and networking:

  • Meet each other – turning on your videos and microphones in the breakout rooms
  • Listen and watch presentations and speakers’ Q&A – in the main conference room with your chair
  • Take part in facilitated and private interactive sessions – enabled by moderators in the breakout rooms
  • Feedback and engage– using the chat box and moderators sharing content in the main conference room
Join, tech support and opportunity to network in breakout rooms
Introduction, instructions and chair’s opening remarks
Philip Housden, Director, Housden Group
Understanding the market picture
How does your PPU compare? Insights into NHS Trusts PPU performance post pandemic
  • Funding and the growth of the NHS Private Patients sector
  • Reviewing the opportunities for expansion through PPU
  • What’s next? Practical steps to developing your PPU
Philip Housden, Director, Housden Group
Ensuring sufficient indemnity for NHS Private Patient Units and reducing risk
  • Ensuring your PPU, patients and consultants are appropriately indemnified: explained
  • Our findings from surveying consultants and how you can reduce your risks
  • What can you do going forward? Futureproofing medical indemnity to benefit all
Mark Riley-Pitt, Head of Healthcare Risk Consulting, AON
Questions and answers with Mark Riley-Pitt and Philip Housden
Industry Collaboration
Improving Patient Engagement: How to build a strong, reliable relationship with your patients
Mark Wilkinson, Customer Success Manager, Streets Heaver Healthcare Computing
Interactive discussion: Benchmarking NHS private patient service activity
  • On what measures would it be best to benchmark NHS PPUs?
  • How can NHS Trusts learn about and share best practice?
Feedback from interactive discussion: Benchmarking NHS private patient service activity
Screen break
Contract management
Mini-masterclass: Investigating NHS contracts, understanding nuances and spotting negotiation opportunities
  • Why are contracts needed?
  • Contract vs no contract: an assessment of risks and models that could be considered
  • Exploring the basics of contracts
  • Which contracts can be reviewed
  • Legalese – an introduction to legal terms
David Powell, Research Contracts Adviser, Aneurin Bevan University Health Board
Questions and answers with your masterclass leader
PMI insight on accessing the market
Panel presentation: Negotiating contracts with Private Insurance Companies
  • Are PMIs willing to assess an NHS hospital differently to a private hospital?
  • Insightful advice on tactics and legal structures for working effectively with Medical Insurers
  • Price, volume and networks: how NHS PPUs can set up good working practices
Lindsey Davies, Senior Hospital Contracts Manager, Bupa UK, Adrian Nye, Procurement and Outsourcing Director, Aviva Health and Neal Jamieson, Hospital Account Manager, AXA Health
Panel questions and answers: Sharing our business focus for 2024/2025
Private breakout room opportunity and lunchtime screen break
Private virtual spaces will be open throughout your lunch break to enable you to have direct conversations with your insurance representatives.
Service Growth
Case study: Creating a scalable plan to support growth and increase revenue
  • Engaging with stakeholders, setting goals and building a systematic approach
  • Creating a visible brand, establishing an identity and improving access equity
  • Going to launch: Exploring how we plan to execute strategic change, working with GPs and boosting revenue
Marcus Taylor, Director of Private Care, Buckinghamshire Private Healthcare
Questions and answers with Marus Taylor
Interactive discussion: How can we promote a more collaborative relationship with insurance providers?
  • Expanding elective services after lockdown: negotiating space and delivering elective care
  • Navigating the new pressures on service demand and managing patient waiting lists
  • What would we like to achieve in 2024?
Screen Break
Interactive discussion feedback: How can we promote a more collaborative relationship with insurance providers?
Moorfield’s Eye Hospital: Exploring initiatives to boost revenue
  • Reflecting, reviewing and capturing revenue: evaluating the PPU experience for patients and consultants
  • Exploring new initiatives to access new markets: occupational health, GPs and self-funding
  • Case study: Establishing rapid access and urgent care centre to improve access and boost income
Andrew Robertson, Director of Private Care, Moorfields Eye Hospital NHS Foundation Trust
Questions and answers with Andrew Robertson
Chair’s closing remarks and close of day

Your confirmed speakers to-date:

Job Title:
Housden Group

Job Title:
Head of Healthcare Risk Consulting

Job Title:
Research Contracts Adviser
Aneurin Bevan University Health Board

Job Title:
Senior Hospital Contracts Manager
Bupa UK

Job Title:
Procurement and Outsourcing Director
Aviva Health

Job Title:
Hospital Account Manager
AXA Health

Job Title:
Director of Private Care
Buckinghamshire Private Healthcare

Job Title:
Director of Private Care
Moorfields Eye Hospital NHS Foundation Trust

Job Title:
Customer Success Manager
Streets Heaver Healthcare Computing

Mark Wilkinson is the Customer Success Manager at Streets Heaver Healthcare Computing. He helps clients fully utilise the benefits of their Compucare solutions and oversees the customer account management team. 

Streets Heaver is a forward-thinking healthcare software provider to hospitals across the UK, including 19 of the top 20 earning NHS PPUs. Their powerful private patient billing & administrative solution, Compucare®, seamlessly integrates with your hospital PAS to cut costs, maximise accuracy, and achieve efficiency.

Pricing structure

  • *** Black Friday Deal *** £266 + VAT until Friday 8th December
  • £399 + VAT for one NHS or public sector place

Commercial companies are also invited to sponsor this day please email Sarah Kemm for further details.

If your funding has not yet been secured or you would like to hold your place with no obligation, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.

On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.

When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Come together with established units, private facilities and services who are beginning to restart their PPU to network, share and develop new ways of moving forward. This online conference will bring you together with:

  • Private Patient Managers, Overseas Visitors Managers and General Managers
  • Business Development and Operations, Performance and Planning Leads
  • Commercial, Marketing and Communication Managers
  • Financial Planning, Contracts, Accounts and Finance Leads
  • Clinical Leads, Consultants and Senior Nurses

Audience Insight

This event follows on from the hugely successful ‘NHS Private Patient Roadmap’ in November 2021 which welcomed attendees from across the country and was described as:

“Excellent, well organised and very useful content and networking opportunities”

“It was very good and glad to see an event on private patients, much needed”

“Informative and great for networking”

“Reassuring to know other PPUs are experiencing same challenges’”

“The event was fantastic in content and presentation”

View further comments on SBK Healthcare events on Trust Pilot.

Confirmed to sponsor this online Private Patient Summit

Streets HeaverA forward-thinking healthcare software provider to Hospitals across the UK, including 19 of the top 20 earning NHS PPUs. Our #1 private patient billing & administrative solution, Compucare®, seamlessly integrates with your hospital PAS to cut costs, maximise accuracy and optimise workflows.

An online course like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this course today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this course and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.