Online Course

Update your skills in Advance Care Planning in line with NICE and other guidelines to ensure that you can appropriately and effectively support patients. Designed not only for palliative care professionals, this online course will help you refine your existing skills and facilitate further learning to ensure that you are working within the parameters of the Mental Health Act and appropriate frameworks. Take the time to achieve a consistent national approach, discover ‘what good looks like’ and improve your communication skills to ensure that you are able to deliver proactive Advance Care Planning for your patients and in line with national guidance and best practice.

NICE Guideline Training: Advance Care Planning
Online 5 hours From £266+VAT

5 hours Continuing Professional Development: what you will learn

Expertly led and managed, gain detailed training in supporting patients to make informed choices, develop an Advance Care Plan and understand how to legally record their wishes. Book your place and refocus on:

  • Refining and furthering your understanding of what good Advance Care Planning looks like
  • Exploring how you can meet NICE and other appropriate guidelines to approach Advance Care Planning
  • Investigating the legal requirements and boundaries of Advance Care Planning
  • Understanding and communicating the challenges of withdrawal treatment
  • Delivering high-quality personalised palliative care
  • Understanding What Matters Most to patients and their families and carers

Log on, be inspired and leave with practical plans for the future

Take away useful techniques and new skills to use in your day-to-day role:

  • Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  • Interactive presentations: your concerns addressed with sensitivity and care
  • Closed room discussions: benchmark and engage with your fellow attendees
  • Agreed action plan: leave the course with the confidence to make changes

This course is available for in-house training

Available as bespoke training to teams of 20+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Join, tech support and opportunity to network in your meeting room
Introduction, instructions and leader’s opening remarks
Your workshop leader: Clare Fuller, Advance Care Planning Advocate Speak For Me
Person-centred care
Understanding the universal principles for advance care planning
  • Exploring the integrated care network in Advance Care Planning
  • When should Advance Care Planning start?
  • Can we as healthcare professionals normalise conversations about Advance Care Planning?
Questions and answers with Clare Fuller
Interactive discussion with feedback: Who is responsible for advance care planning?
Screen break
Working within legal frameworks
Making sense of legal frameworks for advance care planning for patients
  • Exploring legal frameworks that underpin advance care planning
  • CPR: When does it save a life and when does it spoil a death?
  • Understanding DNACPR: What can we learn from the Janet Tracey case?
  • Investigating the challenges around “withdrawal” of treatment in healthcare and home settings
Questions and answers with Clare Fuller
Interactive discussion: How do personal beliefs and values impact Advance Care Planning?
Lunch break
Improving communication approaches
Developing your communication skills for advance care planning
  • Investigating framework and guidance to support advance care planning communication
  • Reframing your approach: are you having a difficult conversation or an important conversation?
  • How to conduct a conversation on What Matters Most to a person
Questions and answers with Clare Fuller
Interactive discussion: What are the challenges you experience with advance care planning conversations?
Screen break
Supporting the last year
Raising best practice for the advance care planning at the end of life
  • How to identify people in the last year of life
  • What advance care planning looks like towards the end of life: planning care in last years, months and days
  • Adapting communication approaches in the last days and understanding how ‘hope’ changes
Questions and answers with Clare Fuller
Close of workshop

Introducing your course leader Clare Fuller

With 30 years of palliative care nursing experience across inpatient, community and community settings, your course leader will guide you through the best practice of implementing an Advance Care Plan.

Job Title:
Advance Care Planning Advocate
Speak For Me

Clare is a Registered Nurse with 30 years’ experience in End-of-Life Care (EoLC). She has worked in hospices, the community, and acute sectors as a Clinical Nurse Specialist, and at a national level as a Consultant Nurse for the Gold Standards Framework. Clare is a CQC Specialist Advisor for EoLC and a Lasting Power of Attorney Consultant. 

Clare is the owner and director of Speak for Me which helps organisations to improve EoLC and provides professional and public education about Palliative and End of Life Care and Advance Care Planning. Clare campaigns for proactive Advance Care Planning and hosts the podcast Conversations about Advance Care Planning

Outside work Clare is a keen yoga practitioner, a qualified gym instructor and Open Water Diver. 

Publications, Podcasts & Collaborations

Fuller, C. (2021). Court of Protection. What happens when Lasting Power of Attorney goes wrong? Available at: 

Fuller, C. (2021). Court of Protection. Lasting Power of Attorney: Across borders. Available at: 

Fuller, C. (2020). Court of Protection. Bearing Witness: Anorexia Nervosa and NG Feeding. Available at: 

Fuller, C. (2021). Court of Protection. Reflecting on Re MW and Advance Planning: Legal frameworks and why they matter 

Fuller, C. (2022). Court of Protection. Decision-making with clarity and compassion: Validity of LPAs and appointment of Deputy Decision-making with clarity and compassion: Validity of LPAs and appointment of Deputy 

Fuller, C. (2021) How to assign a Lasting Power of Attorney (LPA) In MyWishes Tutorial, Advance care plan By MYWISHESLEARN Available at: 

Fuller, C. (2020). Don’t Leave it Too Late to Talk. British Journal of Community Nursing. Volume 25 (3), pp109. 

Fuller, C. (2021). End-of-life care: perspective of a relative rather than a professional. British Journal of Community Nursing. Volume 26 (4), pp176-178. 

Fuller, C. (2021) Clare Fuller – TG Associate 

External podcasts 

Fuller, C. (2020). The Business of Healthcare Podcast. #55 End of Life Care with Clare Fuller. Available at: 

Fuller, C. (2020). The Business of Healthcare Podcast. #92 Lasting Power of Attorney with Clare Fuller. Available at: 

Fuller, C. (2023). Medics Money Podcast. #139 Why you need a Lasting Power of Attorney with Clare Fuller. Available at: 

Fuller, C. (2023). Magnificent Midlife Podcast episode132 Later life planning with Clare Fuller. Available at: 


Fuller, C. (2021) What Works Centre for Wellbeing. Contributor to the Wellbeing Conversations at the End of Life Project. Advance care planning: just a normal part of life planning. 

My Wishes tutorial: How to assign a Lasting Power of Attorney By Clare Fuller, September 2021 

My Care Matters Handbook and LPA service 

Working with terminal illness: What is known and what is needed. Experience of terminal illness in working age people: a review of the literature and a survey of HR professionals 


What to Expect: A Guide to Prostate Cancer (a Prostate Cancer Research and Ipsen collaboration 2022). In webinar 8 Clare Fuller and Debbie Victor present the emotional, spiritual, and mental aspects of end-of-life care and the planning it may require End of Life Care: What to expect and how to plan

Conference Presentation 

2016. Gold Standards Framework and the British Geriatrics Society Conference, Liverpool. DNACPR and what we can learn from the Janet Tracey case

Pricing Structure

  • £399 + VAT for one full price NHS or public sector place
  • £299 + VAT per place for two or more full price NHS or public sector place

You or a colleague can claim the £299+ VAT NHS discount, for booking two or more places across this and any other subsequent event, providing the same pricing structure applies. Click here to view the full list of up coming events.

This course is available for in-house training 

Available as bespoke training to teams of 20+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.

Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding

If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:

  • Booking contact: name, job title, department, email and telephone number
  • Event(s) to reserve for: title and date
  • Delegate details (for each delegate): name, job title, department, email and telephone number
  • Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team 

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online training taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the course.

If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.

Practice sessions are available. If you would like to attend a zoom practice session before the event takes place, please let us know by emailing You will have the opportunity to meet an SBK Healthcare staff member who will ensure you are able to access zoom, that your camera and microphone work and you are fully set-up for the day. This is optional but if you do wish to attend, please use the same device that you plan to use on the day.

On the day, when registration starts, you will be able to join the course by initially entering a waiting room when there may be a short wait. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.

Click here to view the specially created 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance

A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.

Registration fees

You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.

Modify registration

To let us know if your details are not correct when you have already registered, please email the bookings team.

Cancellations and substitutions

A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.

Event changes

It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.

Privacy notice

To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

Designed for NHS professionals delivering palliative and end of life care for patients in acute, community and hospice settings. This includes but is not limited to:

  • Nurses, Sisters and Matrons
  • Palliative Care Nurse Specialists
  • Consultants in Palliative Care Medicine
  • Community Nurses
  • Social Care Teams
  • Service Development Managers

If you have a team that is 20 people or more, you can have bespoke training delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

This event follows on from 'NICE Guideline Training: Advance Care Planning' when it was held in December 2023. Check out what the attendees had to say about the excellent content:

‘Clare is a natural teacher, the entire time i was hanging onto her every word, thankyou for sharing your knowledge and expertise today’

United Lincolnshire Hospitals NHS Trust

‘Fantastically put together in an interesting, understandable and relatable way’

United Lincolnshire Hospitals NHS Trust

‘Very clear and concise, engaging and interesting’

Oxleas NHS Foundation Trust

‘I have manage to gain plenty of tools to take away and share with my team to improve on patient care’

United Lincolnshire Hospitals NHS Trust

‘Well organised and useful’

George Eliot Hospital NHS Trust


Norfolk and Norwich University Hospitals NHS Foundation Trust

View further comments on SBK Healthcare events on Trust Pilot.

An online forum like no other…

A live event that will feature leading presentations, interactive breakout rooms, and compelling Q&A discussions

As a sponsor you will have the opportunity to present your product or service, be a ‘face’ of the event and meet your audience face-to-face to discuss their experiences, interests and key concerns.

To find out more about sponsorship contact Sarah Kemm on 01732 897788 or you can email Sarah. Your organisation could be sponsoring this forum today!

Branding, marketing and education opportunities include...

  • Your organisation featuring on this forum website as ‘sponsored by’; including your logo, promotional text and links to your URL
  • 5 minutes presentation time during the main conference and taking part in the related speaker Q&A
  • Unique opportunity for the sponsored presenter to moderate one of the interactive breakout rooms
  • Additional company representatives can attend the online conference and meet the attendees during the interactive sessions in the breakout rooms
  • Your logo or company name will be included in all correspondence we send to registrations and all promotional emails sent out when marketing
  • Your support and sponsorship will be recognised when you are thanked at the opening and closing of the online forum as well as your logo featuring on the opening and closing slides
  • All sponsors will receive a copy of the registration and attendee list
  • Plus: a one-off option to add your question to the registration form, asking if attendees would like to share their email address with you so you can keep them informed after the online forum

Sponsor this forum and be part of a quality interactive event...

But don't take our word for it. We have had some excellent feedback from attendees to the forums that have been held to date:

"Forum was managed extremely well, and very professional"

IAPT National Networking Online Forum 2021 - 21st January 2021

“I am sure like everyone else I was apprehensive with going online, not sure how we could network, the ability for all participant's to participate and the quality of the presentations - all my fears were diminished this turned in to be a great day, networking, leading and sharing still occurred and links still formed. The presentations were excellent and the quality of the forum and set up great and so easy to follow and timing excellent.”

Reduce Paediatric Emergency Attendance Online Conference – 8th October 2020

“The conference has been far more engaging than in a conference centre. This I think is because of the ability to participate in chat throughout and the use of the breakout discussions.” “Excellent day! Organisation was great - loved the break out rooms for chat. Virtual chat added another really useful way to interact during the day, which isn't available to us at the physical conferences.”

Leading Change in Clinical Coding Online Conference - 11th September 2020

"Very informative, lots of opportunity for discussions and very well organised virtually"

Providing Support for Children on Long Term Ventilation - Tuesday 9th March 2021

"I enjoyed the group chats networking listening to others experiences, I also like that there was a lead on each group so the chats were influenced and no awkward silences that can occur on web meets. I thought the larger talks were really good and easy to listen to."

Modernising Outpatient Services Online Conference – 16th September 2020

“This is my first experience of an online conference and thoroughly enjoyed it. Wasn't sure what to expect. Would recommend to colleagues to attend future events” “This has to be the best online conference I have been to, I really enjoyed the breakout rooms.”

Advancing Ulcer Care Management Online Forum – 29th September 2020

View further comments on SBK Healthcare events on Trust Pilot.